Operations Manager

CAG Shipping; Navi Mumbai; On-site; INR 1,000,000 - 1,500,000; Full time

Job summary

CAG Shipping requires an experienced Operation cum Sales Manager to grow the flexitank trading business and manage end-to-end order execution from enquiry to delivery.

The role focuses on developing new business, managing existing customers, generating sales, and coordinating flexitank supplies with Freight Forwarders and logistics partners. Strong relationship skills and logistics knowledge are essential.

Qualifications

• Graduate in any discipline; preferably in Business Management, Logistics, Supply Chain, Commerce or related field.
• Strong knowledge of B2B sales and customer relationship management.
• Good commercial and negotiation skills.
• Good understanding of logistics and export/import operations.

Responsibilities

• Identify new business opportunities, develop client accounts, and achieve monthly/quarterly sales targets.
• Develop business with exporters, manufacturers, traders, freight forwarders, shipping companies, logistics companies and other potential users of flexitanks.
• Prepare quotations and negotiate commercial terms with customers.
• Monitor competitor activities, market pricing and customer requirements.
• Maintain a healthy sales pipeline and provide regular sales forecasts to management.
• Handle the complete order cycle from customer enquiry quotation order confirmation procurement delivery post-delivery support.
• Maintain proper order records and shipment status.
• Coordinate with transporters, warehouses, freight forwarders and other service providers wherever required.
• Ensure timely dispatch and delivery of flexitanks.
• Ensure all required documents and records are properly maintained.
• Understand customer complaints and coordinate corrective actions.

Skills

B2B sales

Customer relationship management

Negotiation skills

Education

Graduate in any discipline; preferably Business Management/Logistics/Supply Chain/Commerce

Job description

We are looking for an experienced and result-oriented Operation cum Sales Manager to manage and grow our Flexitank trading business.
The candidate will be responsible for developing new business, managing existing customers, generating sales, coordinating flexitank supplies, and ensuring smooth execution of orders from enquiry to delivery.

Key Responsibilities:

Sales & Business Development:

• Identify new business opportunities, develop client accounts, and achieve monthly/quarterly sales targets.
• Develop business with exporters, manufacturers, traders, freight forwarders, shipping companies, logistics companies and other potential users of flexitanks.
• Prepare quotations and negotiate commercial terms with customers.
• Monitor competitor activities, market pricing and customer requirements.
• Maintain a healthy sales pipeline and provide regular sales forecasts to management.

Operations Management:

• Handle the complete order cycle from customer enquiry quotation order confirmation procurement delivery post-delivery support.
• Maintain proper order records and shipment status.
• Coordinate with transporters, warehouses, freight forwarders and other service providers wherever required.
• Ensure timely dispatch and delivery of flexitanks.
• Ensure all required documents and records are properly maintained.
• Understand customer complaints and coordinate corrective actions.

Key Performance Indicators (KPIs)

The performance of the candidate will primarily be measured on:

1. Monthly / Annual Sales Revenue
2. Gross Profit / Contribution Margin
3. New Customers Acquired
4. Customer Retention & Repeat Business
5. Enquiry-to-Order Conversion Ratio
6. Sales Pipeline Value
7. Order Execution & On-Time Delivery
8. Customer Complaint Resolution
9. Supplier Performance & Procurement Cost
10. Collection / Outstanding Control
11. Accuracy and Timeliness of MIS Reporting

Required Qualifications

• Graduate in any discipline; preferably in Business Management, Logistics, Supply Chain, Commerce or related field.
• 3 - 7 years of relevant experience in flexitanks, liquid bulk logistics, freight forwarding, shipping, packaging or related industries.
• Candidates with direct experience in flexitank sales/trading will be preferred.
• Strong knowledge of B2B sales and customer relationship management.
• Good commercial and negotiation skills.
• Good understanding of logistics and export/import operations.