Operations Manager

Axis My India; Mumbai; On-site; INR 2,800,000 - 4,200,000; Full time

Benefits offered by this job

Competitive salary

Office-based role

Alternate Saturdays off

Job summary

Axis My India, a leading consumer data intelligence company in Mumbai, seeks an experienced Business Operations Manager to optimize processes and drive efficiency across departments. You will manage resources, set operational strategies, and spearhead cost-saving initiatives while collaborating with Finance, HR, Sales and IT to maintain high performance and compliance.

The role demands 5–9 years in operations management with at least 3 in leadership, PMP/Six Sigma beneficial, and a hands-on

Qualifications

• Bachelor’s degree in business administration, Operations Management, or a related field.
• MBA qualification is preferred.
• 5–9 years of experience in operations management, with at least 3 years in a leadership role.

Responsibilities

• Develop and implement operational strategies aligned with the company’s goals.
• Identify process improvements and cost-saving opportunities.
• Oversee day-to-day operations and resource planning.
• Lead and mentor operations teams toward KPI targets.
• Coordinate with Finance, HR, Sales, and IT to ensure seamless operations.
• Ensure compliance with policies, regulations, and quality standards.
• Present regular performance reports to senior management.

Skills

Analytical skills

Leadership

Project management

Communication

Problem solving

Multitasking

ERP

CRM

Education

Bachelor’s degree in business administration or related field

MBA preferred

Tools

ERP software

CRM systems

Job description

About Axis My India

Axis My India Limited is India’s leading consumer data intelligence company, committed to enabling data-driven decision-making. It has launched the "A" App, a people empowerment platform designed to enhance the lives of a billion citizens by providing access to authentic information and practical solutions for everyday needs. The app follows a PHYGITAL model, leveraging Axis My India’s vast network of 5,000+ locations across 700 districts. Powered by Google Cloud and Google Gen AI, it continuously learns and improves to deliver better user experiences. The company is spearheaded by Mr. Pradeep Gupta who is a leading name in market research and is India’s top psephologist.

Roles & Responsibilities

The Business Operations Manager is responsible for overseeing and optimizing the company’s operational processes. This role involves managing resources, developing strategies to improve efficiency, and ensuring that all departments work cohesively towards the organization’s goals. The Business Operations Manager will collaborate with various teams to implement best practices, resolve operational issues, and drive continuous improvement.

Key Responsibilities

• Operational Strategy: Develop and implement operational strategies that align with the company’s goals.
• Identify opportunities for process improvements and cost savings.
• Oversee day-to-day operations to ensure that business functions are efficient and effective.
• Streamline workflows to improve productivity and reduce operational costs.
• Monitor and analyze operational metrics to ensure targets are met.
• Manage resources, including personnel, equipment, and budgets, to maximize operational efficiency.
• Coordinate with department heads to ensure optimal allocation of resources.
• Lead and mentor operations teams, providing guidance and support to achieve department goals.
• Foster a culture of continuous improvement and accountability.
• Plan, execute, and oversee projects aimed at improving business operations.
• Ensure projects are completed on time, within budget, and meet quality standards.
• Work closely with other departments such as Finance, HR, Sales, and IT to ensure seamless operations.
• Act as a liaison between operations and other departments to resolve issues and improve communication.
• Ensure that all operations comply with company policies, industry regulations, and legal requirements.
• Identify and mitigate operational risks.
• Prepare and present regular reports on operational performance to senior management.
• Use data-driven insights to recommend and implement improvements.
• Manage relationships with vendors and suppliers to ensure quality and cost-effectiveness.
• Negotiate contracts and agreements to benefit the company.
• Oversee customer service operations to ensure a high level of customer satisfaction.
• Implement systems to handle customer feedback and improve service delivery.

Qualifications

Education: Bachelor’s degree in business administration, Operations Management, or a related field. A master’s degree or MBA is preferred.

Experience: 5 to 9 years of experience in operations management, with at least 3 years in a leadership role.

Skills

• Strong analytical and problem-solving abilities.
• Excellent leadership and team management skills.
• Proficient in project management methodologies.
• Ability to work under pressure and manage multiple tasks simultaneously.
• Knowledge of business software and tools (e.g., ERP, CRM).
• Strong communication and interpersonal skills.
• Certifications: Relevant certifications such as PMP (Project Management Professional), Six Sigma, or Lean Management are advantageous.

Benefits

• Competitive salary and benefits package.
• Opportunity to work in a dynamic and growing company.
• Make a significant contribution to the company’s success.
• Stay up-to-date on the latest industry trends and best practices.

At Axis My India, we value discipline and focus. Our team members wear brand on sleeves, adhere to a no-mobile policy during work hours, and work from our office with alternate Saturdays off.