Operations Manager

Amaha; Delhi; On-site; INR 900,000 - 1,400,000; Full time

Job summary

Amaha is seeking an Operational Oversight leader to maintain financial health and optimize the efficiency of its centres across India. You will oversee day-to-day operations, ensuring regulatory compliance and high-quality patient experiences, while guiding strategic plans with the Business Head and coordinating across staff, doctors, and management.

You will drive centre performance, implement policies to streamline administration, and manage budgets, facilities, and technology adoption to

Qualifications

• Formal education in healthcare or hospital administration.
• 7–9+ years in operations and team management.
• Strong organizational and administrative skills with attention to detail.
• Experience in patient services management and patient satisfaction improvement.
• Knowledge of healthcare regulations and patient privacy standards.
• Ability to work flexible hours and manage multiple tasks.
• Strong communication and teamwork abilities.
• Good judgement, problem-solving in non-clinical crises.

Responsibilities

• Maintain the financial health and organizational efficiency of both the facilities; ensure day-to-day operations run smoothly and comply with health regulations and policies.
• Organize and facilitate the effective delivery of consultation services within the centres.
• Translate the organization's vision and strategic goals into actionable plans, and partner with the Business Head on strategic planning while owning day-to-day execution.
• Ensure that all practices adhere to legal and regulatory standards for centre administration and mental health care.
• Develop and implement policies and programs to streamline centre administration tasks, including client services and operational efficiency.
• Serve as a key liaison between staff, doctors, clients, and management to ensure smooth communication and coordination.
• Assign tasks and responsibilities to staff, monitor progress, provide support, and ensure performance meets company standards.
• Develop and manage the centre budget, including accounting, financial reporting, and analysis.
• Manage the overall centre experience including look and feel, cleanliness, ambience, and maintenance.
• Stay updated on healthcare technology advancements and implement relevant technologies to enhance client care and operational efficiency.

Skills

Organizational skills

Administrative skills

Customer management

Regulatory compliance

Flexible hours

Multi-tasking

Safety

Communication

Judgement

Education

Bachelor’s/Masters in Healthcare or Hospital Administration

Job description

Operational Oversight

Maintain the financial health and organizational efficiency of both the facilities, ensuring day-to-day operations run smoothly and comply with health regulations and policies.

Key Responsibilities

Operational Oversight

Maintain the financial health and organizational efficiency of both the facilities, ensuring day-to-day operations run smoothly and comply with health regulations and policies.

Service Delivery

Organize and facilitate the effective delivery of consultation services within the centres

Strategic Implementation

Translate the organization's vision and strategic goals into actionable plans, ensuring safe and effective practices. Partner with the Business Head on strategic planning while owning day-to-day execution

Compliance Assurance

Ensure that all practices adhere to legal and regulatory standards for the centre administration and mental health care.

Policy Development

Develop and implement policies and programs to streamline centre administration tasks, including public relations, client services, and operational efficiency.

Communication Liaison

Serve as a key liaison between staff, doctors, clients, and management to ensure smooth communication and coordination.

Staff Coordination

Assign tasks and responsibilities to staff members, monitor their progress, provide support, and ensure performance meets company standards.

Budget Management

Develop and manage the centre budget, including accounting, financial reporting, and analysis, ensuring efficient allocation of financial resources to support operations.

Centre Experience

Manage the overall centre experience including look and feel, cleanliness, ambience, and maintenance

Technological Adaptation

Stay updated on technological advancements in healthcare and implement relevant technologies to enhance client care and operational efficiency.

Qualification Skills

• Educational Background: Formal education in management (Bachelor’s/Masters in Healthcare or Hospital Administration / operations management experience, in healthcare, hospitality, or multi-site service industries
• Experience: 7-9+ years in operations and team management
• Organizational Skills: High-quality organizational and administrative skills, with attention to detail and the ability to manage multiple tasks simultaneously.
• Customer Management: Proven expertise in managing patient services and enhancing patient satisfaction.
• Regulatory Compliance: Understanding and compliance with relevant healthcare regulations, including patient privacy and safety standards.
• Work Hours: Ability to work in flexible hours
• Multi-tasking: Ability to handle multiple tasks effectively and prioritize duties
• Safety: Ability to create a safe and effective environment for patients
• Communication: Effective communication skills for informing others and working within a team
• Judgement: Good judgement in handling patient care and emergencies. Should be a problem solver. Handle non-clinical crisis

This role is ever-evolving, high ownership and will include duties as informed by the reporting head from time to time.

If you’re ready to bring your dedication, ambition, and creativity to a mission-driven organization, we can’t wait to meet you! Together, let’s transform mental health care for individuals and communities across India.