Operations Executive

Oncare; Gurugram District; On-site; INR 400,000 - 600,000; Full time

Job summary

Oncare is seeking an Executive – Operations to ensure smooth day-to-day functioning of our center through coordination, SOP adherence, quality checks, and accurate reporting.

You will coordinate with clinical, front office, billing, pharmacy, diagnostics and housekeeping teams to maintain seamless patient flow, act as liaison with central operations, ensure SOP compliance, and prepare MIS reports.

Qualifications

• Graduate in any discipline; degree/diploma in Hospital/Healthcare Administration preferred.
• 1–3 years of operations experience in hospital/healthcare setting.
• Strong coordination and follow-up skills.
• Proficient in MS Excel and MIS reporting.
• Good written and verbal communication; attention to detail; ability to work under pressure.
• Familiarity with HIS or hospital software preferred.

Responsibilities

• Coordinate with clinical, front office, billing, pharmacy, diagnostics, housekeeping and other teams for patient flow.
• Act as the point of contact between the center and the central operations team.
• Ensure staff follow approved SOPs and flag deviations to the Center Head.
• Conduct regular audits of processes, documentation, cleanliness, and service standards.
• Track patient feedback and complaints and ensure timely resolution.
• Prepare and submit daily, weekly, and monthly MIS reports accurately and on time.

Skills

Coordination

Follow-up

Communication

Attention to detail

Working under pressure

Education

Hospital/Healthcare Administration degree/diploma

Tools

MS Excel

MIS reporting

HIS software

Job description

We are looking for an Executive – Operations to ensure the smooth day-to-day functioning of our center through coordination, SOP adherence, quality checks, and accurate reporting.

Key Responsibilities

• Coordinate with clinical, front office, billing, pharmacy, diagnostics, housekeeping, and other teams for seamless patient flow
• Act as the point of contact between the center and the central operations team
• Ensure staff follow approved SOPs and flag deviations to the Center Head
• Conduct regular audits of processes, documentation, cleanliness, and service standards
• Track patient feedback and complaints and ensure timely resolution
• Resolve day-to-day operational issues and escal…
• Prepare and submit daily, weekly, and monthly MIS reports accurately and on time

Requirements

• Graduate in any discipline (degree or diploma in Hospital / Healthcare Administration preferred)
• 1–3 years of experience in operations, preferably in a hospital or healthcare setting
• Strong coordination and follow-up skills
• Working knowledge of MS Excel and MIS reporting
• Good written and verbal communication
• Attention to detail and ability to work under pressure
• Familiarity with HIS or other hospital software (preferred)