General Manager Operations

Lifebridge Group; Bengaluru; On-site; INR 6,000,000 - 9,000,000; Full time

Job summary

Lifebridge Group in Bengaluru is seeking a General Manager Operations to lead multi-city senior care operations, align strategic priorities, and scale services across the network. You will supervise Regional Managers and Centre Heads, drive care quality, governance, and financial performance while shaping leadership development and continuous improvement across facilities and homecare.

This is a high-impact role requiring strategic vision, strong stakeholder management, and a hands-on,

Qualifications

• MBA or Master’s in Healthcare Management, Operations or related field is required.
• Experience leading multi-unit healthcare or eldercare operations is preferred.

Responsibilities

• Develop and execute operational strategies aligned with business goals and expansion plans.

Skills

Strategic leadership

Operations management

Stakeholder management

Data-driven decision making

People leadership

Change management

Education

MBA or Master’s in Healthcare Management, Operations or related field

Tools

CRM

EHR

HRMS

ERP

Job description

Position Summary

The General Manager Operations is a corporate leadership role responsible for driving operational strategy, excellence, and scale across KITES Senior Cares multi-city operations. The GM –Operations leads the Regional Managers and Centre Heads to ensure seamless execution, high-quality care delivery, and alignment to the organization’s mission and growth ambitions.

The incumbent provides strategic guidance, leads cross-functional collaboration, and ensures a high-performing, values-driven operational ecosystem. The GM – Operations also acts as the key custodian of care standards, resident experience, financial performance, and people leadership across the organization.

Reporting Lines

In this position of GM – Operations, you will report to the Co-Founder, Director & Group COO or an executive nominated by the Management. The Company reserves the right to revise your reporting structure and responsibilities as required.

Key Interactions

Internal

• Regional Managers
• Centre Heads
• Clinical Heads
• Corporate Teams – HR, Finance, Projects, Quality, IT

External

• Healthcare Networks and Hospitals
• Vendors and Service Providers
• Statutory and Regulatory Bodies
• Partners, Investors, and Industry Stakeholders
• Residents and Families (as needed for escalations or strategy input)

Core Responsibilities

1. Strategic Leadership & Planning

• Develop and execute operational strategies aligned with business goals and expansion plans.
  • Drive long-term planning and scenario building for regional and national operations.
  • Oversee capacity planning, new market entry, and service diversification.
  • Lead enterprise-level alignment across functions to embed performance culture and operational agility.

2. Oversight of Regional & Centre Operations

• Direct and support Regional Managers in overseeing city-wise operations and KPIs.
  • Ensure seamless functioning across facilities, homecare, and support services.
  • Set operational governance standards—dashboards, MIS, performance reviews, and escalation frameworks.
  • Drive execution excellence and hold Regional Managers accountable for compliance and outcomes.

3. Quality, Compliance & Resident Experience

• Ensure adherence to care quality standards (e.g., NABH), safety protocols, and operational SOPs.
  • Champion voice of customer through structured feedback, grievance redressal, and NPS reviews.
  • Drive a service excellence culture that balances clinical outcomes with empathetic care.
  • Institutionalize organization-wide audits, quality metrics, and incident tracking systems.

4. Financial & Resource Management

• Own and drive operational P&L for the vertical, with focus on cost efficiency and growth margins.
  • Lead annual budgeting, variance analysis, and financial monitoring with the Finance team.
  • Oversee shared services, central procurement, vendor contracts, and infrastructure utilization.

5. People Leadership & Capability Building

• Lead and mentor Regional Managers and key corporate operations team members.
  • Design and execute leadership development, performance management, and succession planning frameworks.
  • Build a culture of ownership, empowerment, and outcome-driven performance across units.
  • Drive talent engagement, especially at frontline and managerial levels in facilities and homecare.

6. Process Excellence & Technology Integration

• Drive operational transformation initiatives—Lean, Six Sigma, automation, workflow redesign.
  • Lead adoption of technology platforms (CRM, EHR, HRMS, ERP) to enhance decision-making and efficiency.
  • Foster a culture of innovation, experimentation, and continuous learning.

7. External Relations & Ecosystem Engagement

• Represent the organization in industry bodies, regulatory forums, and healthcare alliances.
  • Build and sustain relationships with external stakeholders—government, partners, referral networks.
  • Ensure timely compliance with licensing, legal, and accreditation requirements across units.
  • Support investor presentations and updates with operational insights and dashboards.

Work Complexities

• Multi-city oversight with diverse service lines and formats (residential, transitional, homecare).
  • High dependency on clinical and non-clinical coordination.
  • Need to balance profitability, regulatory compliance, and service empathy.
  • Requires agility in scaling operations while preserving personalized care experience.

Profile

Knowledge and Experience

• MBA or Master’s in Healthcare Management, Operations or related field
  • 15+ years of experience with at least 5 years in leadership roles across multi-unit operations
  • Background in healthcare, hospitality, eldercare, or service-intensive sectors preferred
  • Strong business acumen, analytical mindset, and stakeholder management skills
  • Hands-on experience in scaling operations, setting up new locations, and managing change

Competencies

• Strategic thinker with operational depth
  • Inclusive and values-driven leadership style
  • Excellent interpersonal, coaching, and communication skills
  • Strong data orientation with ability to drive performance via metrics
  • Empathetic, ethical, and passionate about elder care
  • Resilient and comfortable with ambiguity and rapid scale