Operations Manager

Narender Kumar Gulati; Dadri; Presencial; INR 450.000 - 650.000; Jornada completa

Descripción de la vacante

Narender Kumar Gulati invites applications for a role overseeing inventory, dispatch, returns and vendor management. The position requires owning end-to-end processes, maintaining accurate stock data, and driving efficiency across procurement, production and logistics.

You will implement SOPs, dashboards, and controls to minimize errors and leakage, while leading a capable team. Join to build robust operations that ensure timely order fulfilment and optimized costs, with a focus on sustainable

Formación

• Experience in inventory management and logistics operations.
• Strong coordination with procurement, production and logistics teams.
• Ability to design SOPs and drive process improvements.

Responsabilidades

• Take complete ownership of inventory management across raw materials, components, work-in-progress and finished goods.
• Maintain accurate inventory records and ensure system stock matches physical stock.
• Establish inventory tracking, reconciliation and audit mechanisms.
• Monitor stock movement, consumption, adjustments and material wastage.
• Define minimum stock levels, reorder points and inventory replenishment requirements.
• Identify inventory discrepancies, pilferage, dead stock and operational leakage.
• Coordinate with the procurement and production teams to ensure material availability.
• Ensure inventory data is updated regularly and accurately.
• Manage the complete order fulfilment process from order allocation to final dispatch.
• Ensure orders are picked, packed and dispatched within defined timelines.
• Establish daily dispatch targets and monitor their achievement.
• Coordinate with the production and warehouse teams to ensure timely order readiness.
• Monitor pending orders, dispatch delays and incorrect shipments.
• Ensure order accuracy, packaging standards and fulfilment quality.
• Coordinate with logistics and shipping partners to resolve delivery and pickup issues.
• Develop systems to improve fulfilment speed and reduce dispatch errors.
• Take ownership of the complete returns and reverse logistics process.
• Track returned, undelivered, damaged and exchanged orders.
• Establish processes for receiving, inspecting and classifying returned products.
• Coordinate with the customer support team for return-related resolutions.
• Ensure returned inventory is properly inspected and accounted for.
• Identify recurring reasons for returns, RTOs and delivery failures.
• Work on reducing return-related losses and improving recovery of returned inventory.
• Maintain accurate records of return rates, product damages and associated costs.
• Manage relationships and operational coordination with logistics, packaging and other service vendors.
• Ensure vendors meet agreed service levels, timelines and quality standards.
• Track vendor performance, delays, discrepancies and service issues.
• Coordinate vendor onboarding, documentation and operational requirements.
• Maintain vendor records, rate cards and performance reports.
• Identify opportunities to optimise vendor costs without compromising service quality.
• Resolve vendor-related escalations and ensure timely closure of issues.
• Build accountability through defined SLAs and periodic performance reviews.
• Design, document and implement SOPs across inventory, dispatch, returns and vendor management.
• Build operational dashboards and daily MIS reports.
• Introduce checks and controls to minimise manual errors and operational leakage.
• Identify repetitive tasks that can be automated through technology and software.
• Establish clear ownership, escalation matrices and accountability mechanisms.
• Continuously improve operational efficiency, turnaround times and cost structures.
• Ensure processes are documented and do not depend on individual employees.
• Manage and coordinate the inventory, warehouse and dispatch teams.
• Define clear responsibilities and performance expectations for team members.
• Monitor daily execution, productivity and adherence to SOPs.
• Conduct regular operational reviews and resolve execution bottlenecks.
• Build a disciplined and accountable working environment.
• Ensure day-to-day operations continue smoothly without constant managerial or founder intervention.

Descripción del empleo

Your primary objective will be to ensure that our operations run efficiently, accurately and independently.

Key Responsibilities

1. Inventory Management

• Take complete ownership of inventory management across raw materials, components, work-in-progress and finished goods.
• Maintain accurate inventory records and ensure system stock matches physical stock.
• Establish inventory tracking, reconciliation and audit mechanisms.
• Monitor stock movement, consumption, adjustments and material wastage.
• Define minimum stock levels, reorder points and inventory replenishment requirements.
• Identify inventory discrepancies, pilferage, dead stock and operational leakage.
• Coordinate with the procurement and production teams to ensure material availability.
• Ensure inventory data is updated regularly and accurately.

2. Dispatch & Order Fulfilment

• Manage the complete order fulfilment process from order allocation to final dispatch.
• Ensure orders are picked, packed and dispatched within defined timelines.
• Establish daily dispatch targets and monitor their achievement.
• Coordinate with the production and warehouse teams to ensure timely order readiness.
• Monitor pending orders, dispatch delays and incorrect shipments.
• Ensure order accuracy, packaging standards and fulfilment quality.
• Coordinate with logistics and shipping partners to resolve delivery and pickup issues.
• Develop systems to improve fulfilment speed and reduce dispatch errors.

3. Returns & Reverse Logistics

• Take ownership of the complete returns and reverse logistics process.
• Track returned, undelivered, damaged and exchanged orders.
• Establish processes for receiving, inspecting and classifying returned products.
• Coordinate with the customer support team for return-related resolutions.
• Ensure returned inventory is properly inspected and accounted for.
• Identify recurring reasons for returns, RTOs and delivery failures.
• Work on reducing return-related losses and improving recovery of returned inventory.
• Maintain accurate records of return rates, product damages and associated costs.

4. Vendor Management

• Manage relationships and operational coordination with logistics, packaging and other service vendors.
• Ensure vendors meet agreed service levels, timelines and quality standards.
• Track vendor performance, delays, discrepancies and service issues.
• Coordinate vendor onboarding, documentation and operational requirements.
• Maintain vendor records, rate cards and performance reports.
• Identify opportunities to optimise vendor costs without compromising service quality.
• Resolve vendor-related escalations and ensure timely closure of issues.
• Build accountability through defined SLAs and periodic performance reviews.

5. Process Development & Automation

• Design, document and implement SOPs across inventory, dispatch, returns and vendor management.
• Build operational dashboards and daily MIS reports.
• Introduce checks and controls to minimise manual errors and operational leakage.
• Identify repetitive tasks that can be automated through technology and software.
• Establish clear ownership, escalation matrices and accountability mechanisms.
• Continuously improve operational efficiency, turnaround times and cost structures.
• Ensure processes are documented and do not depend on individual employees.

6. Team & Operational Management

• Manage and coordinate the inventory, warehouse and dispatch teams.
• Define clear responsibilities and performance expectations for team members.
• Monitor daily execution, productivity and adherence to SOPs.
• Conduct regular operational reviews and resolve execution bottlenecks.
• Build a disciplined and accountable working environment.
• Ensure day-to-day operations continue smoothly without constant managerial or founder intervention.