Operations Manager

AVMLabs Cloud Ltd.; Coimbatore District; On-site; INR 800,000 - 1,200,000; Full time

Job summary

AVMLabs Cloud Ltd. is seeking an experienced Operations Manager to supervise last-mile operations, manage runner teams, and optimize pickup routes to ensure timely collection of samples across multiple locations.

The role emphasizes strong team leadership, planning, and problem-solving in a healthcare/diagnostics context. The candidate should have 3–5 years in logistics or field operations, with a Life Sciences degree, and be proficient in MS Excel and Google Sheets to support reporting and KPI

Qualifications

• 3–5 years of experience in logistics, last-mile operations, field operations, or team management.
• Bachelor's or Master's degree in Life Sciences or a related field.
• Proven experience managing field teams, runners, delivery personnel, or collection operations.
• Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.
• Good analytical, communication, coordination, and problem-solving skills.
• Proficiency in MS Excel, Google Sheets, and operational reporting tools.
• Ability to manage multiple locations and meet time-sensitive operational targets.

Responsibilities

• Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.
• Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.
• Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.
• Monitor daily pickup records, validate operational data, and ensure accurate reporting.
• Calculate, verify, and coordinate weekly runner payouts based on completed pickups.
• Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.
• Handle runner escalations, route disruptions, absenteeism, and replacement planning.
• Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.
• Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.
• Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
• Prepare daily, weekly, and monthly operational reports and share performance updates with management.

Skills

Leadership and team management

Route optimization

Performance monitoring

Data analysis

Problem-solving

Communication

Multiple locations management

Education

Bachelor's/Master's in Life Sciences

Tools

MS Excel

Google Sheets

Job description

Job Description:

Job Title: Operations Manager

Experience: 3–5 Years

Education: Bachelors/Masters Degree in Life Sciences or a related discipline

Department: Logistics & Operations

Job Summary

We are looking for an experienced and result-oriented LME Operations Manager to oversee last-mile operations, manage runner teams, optimize pickup routes, and ensure timely and efficient collection of samples/materials across assigned locations. The ideal candidate should have strong team management, operational planning, and problem-solving skills, preferably with experience in healthcare, diagnostics, or laboratory operations.

Key Responsibilities

• Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.
• Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.
• Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.
• Monitor daily pickup records, validate operational data, and ensure accurate reporting.
• Calculate, verify, and coordinate weekly runner payouts based on completed pickups.
• Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.
• Handle runner escalations, route disruptions, absenteeism, and replacement planning.
• Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.
• Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.
• Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
• Prepare daily, weekly, and monthly operational reports and share performance updates with management.

Required Qualifications

• 3–5 years of experience in logistics, last-mile operations, field operations, or team management.
• Bachelors or Masters degree in Life Sciences or a related field.
• Proven experience managing field teams, runners, delivery personnel, or collection operations.
• Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.
• Good analytical, communication, coordination, and problem-solving skills.
• Proficiency in MS Excel, Google Sheets, and operational reporting tools.
• Ability to manage multiple locations and meet time-sensitive operational targets.

Preferred Experience

• Experience in healthcare, diagnostics, laboratory operations, or medical sample logistics.
• Familiarity with sample-handling SOPs and time-sensitive pickup processes.
• Experience in manpower planning, cost optimization, and team performance management.

Key Competencies

• Leadership and team management
• Route optimization and operational planning
• Performance monitoring and cost control
• Escalation and conflict management
• Data analysis and reporting
• Process improvement and SOP compliance