Operations Manager

AVMLabs L.L.C; Coimbatore District; On-site; INR 900,000 - 1,500,000; Full time

Job summary

AVMLabs L.L.C. in Coimbatore is seeking an experienced LME Operations Manager to oversee last-mile operations, manage runner teams, optimize pickup routes, and ensure timely collection of samples across multiple locations.

The role requires 3–5 years in logistics, a Life Sciences degree, strong KPI monitoring, route planning, and proven leadership. You will drive efficiency, coordinate payouts, and report performance to senior management.

Qualifications

• 3–5 years of experience in logistics, last-mile operations, field operations, or team management.
• Bachelor's or Master's degree in Life Sciences or a related field.
• Proven experience managing field teams, runners, delivery personnel, or collection operations.
• Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.
• Good analytical, communication, coordination, and problem-solving skills.
• Proficiency in MS Excel, Google Sheets, and operational reporting tools.
• Ability to manage multiple locations and meet time-sensitive operational targets.

Responsibilities

• Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.
• Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.
• Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.
• Monitor daily pickup records, validate operational data, and ensure accurate reporting.
• Calculate, verify, and coordinate weekly runner payouts based on completed pickups.
• Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.
• Handle runner escalations, route disruptions, absenteeism, and replacement planning.
• Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.
• Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.
• Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.
• Prepare daily, weekly, and monthly operational reports and share performance updates with management.

Skills

Route planning

Manpower deployment

Operational KPI monitoring

Communication

Problem-solving

Team management

Time management

Education

Bachelor's/Master's Degree in Life Sciences or related discipline

Tools

MS Excel

Google Sheets

Operational reporting tools

Job description

Coimbatore South, India | Posted on 10/28/2026

Education: Bachelor's/Master's Degree in Life Sciences or a related discipline

Department: Logistics & Operations

Job Summary

We are looking for an experienced and result-oriented LME Operations Manager to oversee last-mile operations, manage runner teams, optimize pickup routes, and ensure timely and efficient collection of samples/materials across assigned locations. The ideal candidate should have strong team management, operational planning, and problem-solving skills, preferably with experience in healthcare, diagnostics, or laboratory operations.

Key Responsibilities

Manage daily deployment, attendance, productivity, and performance of LME/Runners across assigned locations.

Plan and optimize pickup routes to maximize coverage and minimize travel time, fuel consumption, and operational costs.

Ensure scheduled pickups are completed within defined Turnaround Time (TAT) and service-level requirements.

Monitor daily pickup records, validate operational data, and ensure accurate reporting.

Calculate, verify, and coordinate weekly runner payouts based on completed pickups.

Track operational KPIs, identify performance gaps, and implement corrective actions to improve productivity.

Handle runner escalations, route disruptions, absenteeism, and replacement planning.

Ensure compliance with SOPs for sample/material collection, handling, transportation, and safety.

Coordinate with internal departments and stakeholders to resolve operational issues and maintain service quality.

Drive continuous improvement initiatives to enhance operational efficiency, cost control, and customer satisfaction.

Prepare daily, weekly, and monthly operational reports and share performance updates with management.

Required Qualifications

3–5 years of experience in logistics, last-mile operations, field operations, or team management.

Bachelor's or Master's degree in Life Sciences or a related field.

Proven experience managing field teams, runners, delivery personnel, or collection operations.

Strong knowledge of route planning, manpower deployment, and operational KPI monitoring.

Good analytical, communication, coordination, and problem-solving skills.

Proficiency in MS Excel, Google Sheets, and operational reporting tools.

Ability to manage multiple locations and meet time-sensitive operational targets.

Preferred Experience

Experience in healthcare, diagnostics, laboratory operations, or medical sample logistics.

Familiarity with sample-handling SOPs and time-sensitive pickup processes.

Experience in manpower planning, cost optimization, and team performance management.

Leadership and team management

Route optimization and operational planning