Operations Manager

Amazon Inc.; Chennai; On-site; INR 800,000 - 1,500,000; Full time

Job summary

ASSPL - Tamil Nadu is seeking an Operations Manager to lead a team, streamline information flow, and ensure customer experience and business continuity. Candidates should understand logistics and communicate clearly in written and oral form, with a track record of implementing process improvements.

The role requires managing shifts, developing performance metrics, and using data to drive decisions, including interfacing with carriers, vendors, and internal departments.

Qualifications

• Bachelor's degree or equivalent.
• 3+ years of Amazon (blue badge/FTE) experience.

Responsibilities

• Managing a shift, identifying opportunities to improve team performance and drive change management.
• Developing and referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data-backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers).
• Escalating problems or variances in information and data to relevant owners and following through on resolutions.
• Pulling data from databases (Excel, Access, SQL) and performing ad hoc reporting and analysis.

Skills

Data analysis

SQL

Excel

Communication

Process improvement

Education

Bachelor's degree or equivalent

Tools

SQL

Excel

Access

Job description

Description

Purview of a Operations Manager

Manager, Operations is responsible for managing a team and facilitating flow of information across multiple stakeholders to resolve any potential issues that impact customer experience/ business continuity.

The candidate should have a basic understanding of the logistics space and should be able to communicate clearly in the written and oral form. She/he should be able to come up with process improvements drive them through completion.

Responsibilities include, but are not limited to

• Managing a shift, constantly identifying opportunities to improve team performance and owning associated change management.
• Developing and/or referring to performance metrics to drive team performance and business results.
• Identifying the business impact of trends and making data backed decisions.
• Communicating with external customers (Carriers, Vendors/Suppliers) and internal customers (Finance, Ops Excellence, Fulfillment Centers)
• Escalating problems or variances in the information and data to the relevant owners and following through on resolutions.
• Ability to pull data from numerous databases (using Excel, Access, SQL and/or other data management systems) and to perform ad hoc reporting and analysis, as needed, is a plus.

Basic Qualifications

• Bachelor's degree or equivalent
• 3+ years of Amazon (blue badge/FTE) experience

Preferred Qualifications

• Bachelor's degree in business, engineering, operations, supply chain, transportation logistics

Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner.

Company

- ASSPL - Tamil Nadu

Job ID: A10603049