Logistics Head

Bigbasket; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Bigbasket is seeking a Manager for Last Mile Transportation in Bengaluru to lead delivery operations, hire and onboard delivery executives, and implement lean SOPs aligned with business metrics.

You will manage staffing, training, and incentive plans while coordinating with 3PL partners to ensure cost-effective, timely B2C deliveries from warehouses to customers. This middle-management role focuses on scalable, efficient operations in a fast-paced grocery environment.

Qualifications

• Experience in Last Mile Transportation operations.
• Ability to work with 3PL vendors and manpower suppliers.
• Strong negotiation and planning skills.

Responsibilities

• Develop and implement strategies for scalable delivery operations.
• Analyze costs, schedules, quality initiatives and process changes.
• Oversee staffing, onboarding, training and incentive planning for the team.

Skills

Last mile logistics

Vendor management

Staffing & training

Budget planning

Tools

3PL partnerships

Job description

Job Description- Manager Last Mile Transportation

The candidate (Operations Manager) would be responsible for hiring Delivery Executives,manage, run onboarding & training SOP and end to end solutioning in lean and effective ways in meeting the business metrics. The position is a middle-management role within the operations team.

Key Responsibilities:

• Strategy and planning: The candidate will assist the top-management in developing operations strategy for effectively scaling the sourcing requirements of the company with regards to the Delivery Executives aligned with company UE.
• Perform cost analysis and reporting as well as manage schedules, quality initiatives and process change initiatives.
• Design and manage execution for cost effective and timely addition of delivery executives.
• Responsible for deciding on the staffing and training requirements for all the areas under your purview.
• Implementation: Improve the systems, processes and policies in the operations team to better support management reporting, information flow and relevant business metrics
• People management: Responsible for managing the team from hiring and training new recruits to assigning targets and formulating incentive plans as well as career planning for each member of the team.

Task Expectations

As a successful candidate, you will demonstrate a comprehensive understanding of Last Mile Transportation and possess knowledge of ecommerce deliveries, including Blue Collar Manpower Sourcing, Liaoning with 3 rd Part logistics Partner & Vendor Management skills.

Must be well versed with dynamics of recruitments through various channels like Field recruitment and sourcing from Local & Regional 3PL and manpower vendors.

Should have prior experience of managing van and bike deployment for last mile delivery through 3PL vendors as per weekly and monthly capacity planning.

Will be responsible for optimizing the efficiency of our transportation operations while adhering to budgetary constraints.

Will be responsible for sourcing and deployment of 3PL Partners for last mile delivery of B2C deliveries from ware house to customer preferably in retail or grocery segment.

Must have negotiation skills with transportation suppliers/vendors for sourcing of transportation services for last mile.

Should be able to coordinate with various internal and external stakeholders for transportation related aspects.