Operations Manager

Baroda Taxi Cab; Ahmedabad District; On-site; INR 1,200,000 - 2,200,000; Full time

Benefits offered by this job

Leadership role

Performance incentives

Health insurance

Travel allowance

Job summary

Baroda Taxi Cab in Ahmedabad is seeking an experienced operations leader to oversee day-to-day fleet operations, driver onboarding, verification, and fleet management. You will ensure high ride quality and customer satisfaction.

The role requires coordinating across 700+ cities, driving efficiency with data dashboards, handling escalations, and negotiating vendor partnerships to optimize service.

Qualifications

• Strong operational and organizational skills.
• Experience in fleet management, logistics, or ride-hailing operations (3+ years).
• Ability to manage teams and coordinate across multiple cities.
• Data-driven approach - comfortable with dashboards and performance metrics.
• Excellent communication and stakeholder management.

Responsibilities

• Oversee day-to-day operations including driver onboarding, verification, and fleet management.
• Monitor ride quality, on-time performance, and customer satisfaction metrics.
• Handle customer escalations and coordinate with support and driver teams.
• Manage vendor relationships and negotiate partnerships across cities.
• Drive operational efficiency improvements using data and dashboards.
• Coordinate with regional teams to ensure smooth service across 700+ cities.

Skills

Fleet management

Operations management

Data-driven decisions

Stakeholder management

Team coordination

Job description

Manage day-to-day fleet operations, driver onboarding, ride quality, and coordination across 700+ cities.

Salary

Competitive + incentives

Work From

Office - Ahmedabad

Shift

Rotational (travel as needed)

About the Job

• -Oversee day-to-day operations including driver onboarding, verification, and fleet management
• -Monitor ride quality, on-time performance, and customer satisfaction metrics
• -Handle customer escalations and coordinate with support and driver teams
• -Manage vendor relationships and negotiate partnerships across cities
• -Drive operational efficiency improvements using data and dashboards
• -Coordinate with regional teams to ensure smooth service across 700+ cities

Requirements

• -Strong operational and organizational skills
• -Experience in fleet management, logistics, or ride-hailing operations (3+ years)
• -Ability to manage teams and coordinate across multiple cities
• -Data-driven approach - comfortable with dashboards and performance metrics
• -Excellent communication and stakeholder management

Benefits

• -Leadership role in a fast-growing travel tech company
• -Competitive salary with performance incentives
• -Health insurance and travel allowance
• -Direct impact on operations serving lakhs of customers