Operations Head

Confluence; New Delhi; On-site; INR 2,500,000 - 4,500,000; Full time

Job summary

Confluence in Delhi, India looks for an Operations Head to oversee daily studio operations, project delivery, HR, finance coordination, and compliance. You will drive efficiency, profitability, and growth across design, documentation, QA/QC, and approvals.

The ideal candidate has a strong background in operations management, people leadership, and strategic planning to support project delivery and studio expansion.

Qualifications

• Experience leading studio operations and multidisciplinary teams.
• Proven ability to implement workflows and SOPs across teams.
• Strong communication, budgeting, and organizational skills.

Responsibilities

• Studio-Wide Project Oversight: monitor progress and timelines for architectural projects.
• Resource Management: plan workload and support hiring based on forecast.
• Workflow Process Implementation: develop SOPs and enforce documentation standards.
• Project Management Tools and Systems: lead implementation of Asana, Trello, BIM 360, etc.
• Financial and Commercial Oversight: assist in budgeting and bill tracking.
• Client Coordination: coordinate with clients and external consultants on timelines.
• Internal Communication Culture: run status meetings and report project health.
• Strategic Planning's Growth Support: assist leadership in scaling operations and partnerships.

Skills

Operations leadership

Strategic planning

Stakeholder management

Process improvement

Tools

Asana

Trello

BIM 360

Monday.com

Job description

Job Summary:

We are looking for a strategic and results-driven Operations Head to oversee the day-to-day business operations. This role ensures that the studio runs efficiently and profitably while supporting project delivery, resource planning, HR, finance

coordination, and compliance. The ideal candidate will have a strong background in operations management.

Key Responsibilities:

Studio-Wide Project Oversight

• Monitor progress and delivery timelines across all ongoing architectural projects.
• Ensure that each project follows defined workflows, milestones, and quality checks.
• Coordinate with project leads to identify delivery risks and resolve roadblocks.

Resource Management

• Oversee team structuring and workload balancing across projects and departments.
• Plan and allocate manpower in alignment with project deadlines and pipeline.
• Support hiring decisions based on project forecast and studio needs.

Workflow Process Implementation

• Develop and implement standard operating procedures (SOPs) across design, documentation, QA/QC, and approvals.
• Ensure adherence to documentation protocols, file organisation, naming standards, and version controls.
• Set up internal review systems for quality assurance at all key stages

Project Management Tools and Systems

• Lead the implementation of project management platforms (Asana, Trello, BIM 360, Monday.com, etc.).
• Define how tasks, dependencies, and review cycles are tracked digitally.
• Ensure teams are trained and actively using these tools for real-time visibility and accountability.

Financial and Commercial Oversight

• Work with finance to ensure timely billing, tracking of project profitability, and expense monitoring.
• Help create project budgets and monitor scope changes that affect deliverables or revenue.
• Track consultant agreements, deliverables, and billing schedules.

Client's Consultant Coordination

• Support project teams in coordinating with clients and external consultants on timelines, delivery protocols, and submission requirements.
• Step in during escalations or delays to ensure expectations are managed and resolved diplomatically.

Internal Communication Culture

• Run weekly project status meetings and studio operations check-ins.
• Keep leadership informed of project health, resource stress points, and delivery challenges.
• Foster a high-performance culture while ensuring well-being and team satisfaction.

Strategic Planning's Growth Support

• Assist senior leadership in scaling operations, onboarding new markets, or expanding services.
• Provide operational input for business development, RFP responses, and strategic partnerships.
• Evaluate new technologies and tools that can increase productivity or streamline processes.

Key Skills and Competencies:

• Deep understanding of architectural design processes and studio dynamics
• Strong project and people management skills
• Excellent organisational, communication, and time-management abilities
• Proficiency in digital planning tools, file management systems, and documentation workflows
• Calm under pressure; ability to resolve conflicts and drive clarity in chaos