Head of Operations

Talent Corner HR Services Pvt Ltd; Mumbai; On-site; INR 2,500,000 - 3,500,000; Full time

Job summary

A recruitment firm is seeking a Head of Operations/Project Manager in Mumbai to build client relationships, manage projects, and enhance operational efficiency. The role requires 8-18 years of experience in operations or project management, preferably in the interior design or luxury residential projects sector. The candidate must possess a degree in Architecture or Civil Engineering and a diploma in interior design or project management. Strong leadership and process analysis skills are essential, along with a track record of managing high-value projects.

Qualifications

• 8-18 years of experience in operations or project management.
• Experience in interior design or luxury residential projects industry.
• Proven track record managing high-value residential projects.

Responsibilities

• Build relationships with clients and understand their business.
• Manage the P&L of the department and track operations.
• Ensure high-quality customer experience and project ownership.

Skills

Client relationship management

Project management

Process analysis

Team leadership

Vendor management

Education

B.Arch or B.E. in Civil Engineering

PG/Diploma in interior designing or project management

Job description

Job Role: Head of Operations/ Project Manager

Location: Marine Drive

Experience: 8-18 Years

Budget: 25-35 LPA

Key Responsibilities

• Build enduring relationships with clients and display an understanding of the client industry and business environment.
• Responsible for the P&L of the department.
• Track and review the entire operations process, weighing them against the set business targets to determine the effectiveness of any initiatives and implement necessary changes and solutions.
• Ensure high-quality customer experience, validating brief understanding and designing projects from development to coordination from concept to execution stages.
• Take complete ownership of projects from start to finish, manage customer negotiations and payment.
• Work closely with the client, interior design, and execution team to finalize home design, 3D designs, and GFC (Good for Construction) drawings, ensuring the highest level of design quality and client satisfaction.
• Collaborate with the team and be accountable for all deliverables of team members.
• Develop strategic short/long range plans to ensure on-time project completion.
• Devise project management guidelines, review projects with stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones; plan, monitor, and analyze key metrics for day‑to‑day operations to ensure efficient and timely completion of projects.
• Collaborate with leadership in developing performance goals and long‑term operational plans.
• Maximize efficiency and productivity through extensive process analysis.
• Set strategic goals for operational efficiency and increased productivity, such as developing at least 10 vendors in each category and completing their onboarding.
• Hire and grow the team as per organizational requirements with Human Resources.
• Analyze current operational processes and performance, recommending solutions for improvement when necessary.
• Develop, implement, and monitor day‑to‑day operational systems and processes that provide visibility into goals, progress, and obstacles for projects.
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals.
• Devise strategies to ensure growth of programs enterprise‑wide, identifying and implementing process improvements that maximize output and minimize costs.
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes.

Education

• B.Arch/ B.E. (Civil) + PG/Diploma in interior designing or project management.
• 12–15+ years of overall experience, preferably from the interior design or luxury residential projects industry.
• Proven track record of end‑to‑end management of high‑value residential projects.
• Experience in leading multi‑disciplinary teams and managing multiple projects simultaneously.

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