Operations Manager

Talent Corner HR Services Pvt Ltd; Mumbai; On-site; INR 300,000 - 600,000; Full time

Benefits offered by this job

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Job summary

Talent Corner HR Services Pvt Ltd is seeking a senior operations/project manager with 12+ years of experience in interior design or luxury residential projects. The role requires end-to-end management, strong client relations, and leadership of multi-disciplinary teams to deliver high-value projects.

The role emphasizes ownership from concept to execution, coordinating design drawings (3D, GFC) and ensuring design quality, timely milestones, and client satisfaction across projects.

Qualifications

• Education: B.Arch/BE (Civil) with PG/Diploma in interior design or PM.
• 12–15+ years of experience in interior design or luxury residential projects.
• Proven end-to-end project management of high-value residential projects.
• Experience leading multi-disciplinary teams and multiple projects.

Responsibilities

• Build enduring relationships with clients and display understanding of client, industry, business environment.
• Take complete ownership of projects from start to finish; manage client negotiations and payments.
• Work with interior design and execution teams to finalize home design, 3D designs, and GFC drawings; ensure design quality and client satisfaction.
• Collaborate with leadership to develop performance goals and long-term operational plans.
• Develop strategies to ensure growth of programs enterprise-wide and onboarding of vendors.
• Uphold local governmental policies and standards for all processes.

Skills

Client relationship

P&L management

Project management

Vendor onboarding

Team leadership

Education

B.Arch / BE (Civil); PG Diploma in interior design or PM

Job description

• Build enduring relationships with the clients and display an understanding of the client, industry, business environment
• Responsible for P&L of the department
• Track and review entire operations process, weighing them against the set business targets in order to determine the effectiveness of any initiatives and implement necessary changes and solutions
• Ensuring high quality customer experience with brief understanding and validation to design projects development and coordination from concept to execution stages
• Take complete ownership of projects from start to finish. Manage customer negotiations and payment
• Work closely with the client and your interior design and execution team to finalize the home design, 3D designs, and GFC (Good for Construction) drawings. Ensure highest level of Design quality along with client satisfaction is maintained
• Collaborate with team and be accountable for all deliverables of team members
• Develop strategic short/ long range plan to ensure on-time project completion
• Devise project management guidelines, review projects with various stakeholders, coordinate staffing/scheduling, evaluate commercial project contracts, and establish milestones Plan, monitor, and analyze key metrics for the day-to-day performance of the operations to ensure efficient and timely completion of projects
• Collaborate with leadership in the development of performance goals and long-term operational plans
• Maximize efficiency and productivity through extensive process analysis and
• Set strategic goals for operational efficiency and increased productivity such as developing at least 10 vendors in each category and complete their onboarding
• Hire and grow the team as per the organization requirements with Human Resources
• Analyze current operational processes and performance, recommending solutions for improvement when necessary
• Develop, implement, and monitor day-to-day operational systems and processes that provide visibility into goals, progress, and obstacles for projects
• Build and maintain relationships with all department heads, external partners, and vendors to make decisions regarding operational activity and strategic goals
• Devise strategies to ensure growth of programs enterprise-wide, identifying and implementing process improvements that will maximize output and minimize costs
• Uphold local governmental policies and standards, ensuring legislative regulations are followed for all processes

Who Qualifies?

Education

• B.Arch/ B.E. (Civil) + PG/ Diploma in interior designing or project management

Experience

• 12–15+ years of overall experience, preferably from the interior design or luxury residential projects industry
• Proven track record of end-to-end management of high-value residential projects
• Experience in leading multi-disciplinary teams and managing multiple projects simultaneously