Operations Head

Wolf Indore Casa; Indore District; On-site; INR 446,000 - 893,000; Full time

Job summary

Wolf Indore Casa in Indore is seeking an Operations Head to oversee end-to-end factory/vendor production, warehouse and inventory management, logistics, customer deliveries, and on-site white-glove installation. This role bridges Design/Sales with Manufacturing, Supply Chain, and Final Delivery to ensure seamless execution, high quality and exceptional client satisfaction.

The incumbent will lead a cross-functional operations team, optimize processes, and drive KPI performance for a premium

Qualifications

• Education in operations, engineering or supply chain with relevant degree.
• 8–12+ years of progressive operation experience, 3–5 years in senior leadership.
• Experience in furniture or luxury home décor industry is preferred.

Responsibilities

• Oversee warehouse, inventory, procurement, and logistics to avoid stockouts and reduce costs.
• Coordinate production, showroom demand, and site readiness across factories and teams.
• Lead final-mile delivery, installation, and on-site sign-offs with quality focus.
• Enforce QC gates and root-cause analysis for delays or defects.
• Build SOPs, KPIs, and a high-performance operations team.

Skills

Production planning

Logistics routing

Vendor negotiation

Quality control

Team management

Communication

Education

Bachelor's degree in Business Operations, Engineering, Supply Chain Management, or equivalent

Tools

SAP

Oracle

Zoho

WMS

MS Excel

Job description

Job Title: Operations Head – Furniture & Luxury Retail

Department: Operations & Supply Chain

Reports To: CEO

Location : Indore

Employment Type: Full-Time

Job Purpose

The Operations Head will oversee the end-to-end execution of factory/vendor production, warehouse and inventory management, logistics, customer deliveries, and on-site white-glove installation. This role acts as the critical bridge between Design/Sales teams, Manufacturing, Supply Chain, and Final Delivery to ensure seamless execution, high quality standards, and exceptional client satisfaction.

Key Responsibilities1. Supply Chain & Inventory Management

• Oversee warehouse operations, raw material staging, and finished goods inventory management. Indeed
• Monitor import/domestic procurement of luxury furniture, lighting, decor, and raw materials to prevent stockouts or excessive holding costs.
• Implement inventory control procedures (barcoding, cycle counts, damage-tracking, and ERP system management).

2. Production & Factory Coordination

• Supervise custom joinery, modular furniture assembly, upholstery, and finishing workflows. BeBee
• Align factory production outputs and lead times with showroom sales demand and site readiness. HaHu Jobs
• Drive operational efficiency, capacity planning, and material wastage reduction.

3. Dispatch, Logistics & White-Glove Installation

• Lead the final-mile logistics team, transit safety protocols, packaging, and dispatch schedules. BeBee
• Manage specialized delivery teams and site installation technicians to ensure flawless set-up and handover. BeBee
• Oversee site readiness, snag lists, rectifications, and post-installation customer sign-offs.

4. Quality Assurance & Snag Management

• Enforce strict quality check (QC) gates at incoming material receipt, pre-dispatch, and site handover.
• Establish protocols to minimize transit damages, product defects, and customer escalations.
• Lead issue resolution and root-cause analysis for quality complaints or project delays.

5. Cross-Functional Leadership & Process Improvement

• Coordinate between Sales, Interior Designers, Project Managers, Procurement, and External Vendors.
• Build, mentor, and optimize the operational workforce (warehouse managers, dispatch supervisors, logistics leads, and installation specialists).
• Establish standard operating procedures (SOPs), safety standards, and operational KPIs across warehousing and site execution.

Key Performance Indicators (KPIs)

• On-Time Delivery & Installation Rate (%)
• Damage / Defect / Rework Percentage
• Order Fulfillment Lead Time
• Inventory Accuracy & Turnover
• Snag List Resolution Time

Required Qualifications & Experience

• Education: Bachelor’s degree in Business Operations, Engineering, Supply Chain Management, or equivalent.
• Experience: 8–12+ years of progressive operational experience, with at least 3–5 years in a senior leadership role within the furniture, modular manufacturing, luxury home décor, or interior fit-out industry.
• Solid understanding of solid wood, engineered wood, upholstery, metal fabrication, and luxury finishings.
• Hands-on expertise with ERP systems (SAP, Oracle, Zoho), warehouse management software (WMS), and MS Excel.

Key Competencies & Skills

• Technical: Production planning, logistics routing, vendor negotiation, and quality control frameworks.
• Leadership: Strong team management, delegation, and vendor handling skills.
• Problem-Solving: Decisive under pressure, especially regarding site delays, transit issues, or client escalations.
• Communication: Excellent verbal and written skills to liaise with senior leadership, clients, architects, and site labor.

Pay: ₹40,000.00 - ₹80,000.00 per month

Work Location: In person