Operations Manager

ISTO Furniture LLP; Faridabad District; On-site; INR 1,200,000 - 2,000,000; Full time

Job summary

ISTO Furniture LLP is seeking an Operations Manager in Faridabad District, Haryana to oversee operational workflows encompassing production, procurement, project execution, and quality control. This hands-on leader will drive efficiency and maintain quality standards across all processes.

The ideal candidate will have a Bachelor's degree in Operations Management, 7–15 years of experience in the furniture industry, and the ability to manage complex projects while coordinating with various teams. The role demands fluency in English and Hindi.

Qualifications

• 7–15 years of relevant experience in modular furniture manufacturing or turnkey project execution.
• Fluent in English and Hindi.

Responsibilities

• Ensure smooth end-to-end operational execution of furniture and interior projects.
• Monitor production output and ensure optimal utilization of resources.
• Coordinate with Sales, Design, and Site teams for project execution.

Skills

Production planning

Capacity management

Supply chain coordination

Inventory management

Process optimization

Quality management

Project coordination

Education

Bachelor’s Degree in Operations Management or related field

MBA in Operations or Supply Chain Management

Tools

ERP systems (preferably Odoo)

MS Excel

Job description

The Operations Manager is responsible for executing and optimizing the operational workflow of ISTO Furniture, including production, procurement coordination, project execution, quality control, warehouse management, installation coordination, logistics, vendor coordination, and process improvement.

The role requires a commercially aware and execution-focused hands‑on leader who can manage manufacturing and turnkey furniture operations efficiently while ensuring quality standards, cost control, on‑time delivery, and operational scalability.

The Operations Manager acts as the central coordination point between Production, Procurement, Design, Sales, Accounts, Vendors, and Site Execution teams.

Key Objectives of the Role

• Ensure smooth end‑to‑end operational execution of furniture and interior projects
• Improve production efficiency and delivery timelines
• Reduce operational losses, wastage, delays, and rework
• Maintain quality and process compliance
• Build scalable SOP‑driven operational systems
• Maintain operational reporting and KPI tracking
• Support company profitability through operational excellence

Key Responsibilities

1. Planning and Operations

• Add Bill of Materials (BOM) provided by design department
• Schedule Manufacturing Orders ensuring production schedules are aligned with project timelines
• Monitor production output, bottlenecks, and machine utilization
• Coordinate with Production Manager and supervisors to ensure workflow efficiency
• Ensure optimal utilization of labor, machinery, and raw materials
• Reduce rework, wastage, and downtime
• Monitor capacity planning and production forecasting
• Improve factory productivity and operational discipline

2. Project Execution Coordination

• Coordinate execution of furniture and interior projects from order confirmation to final delivery
• Ensure timelines are tracked and achieved
• Coordinate with Sales, Design, and Site teams
• Conduct project review meetings and status tracking
• Ensure readiness of materials and production before dispatch
• Monitor installation progress and site execution quality
• Ensure customer commitments are fulfilled operationally
• Coordinate with procurement for material planning and stock availability
• Ensure timely availability of boards, laminates, hardware, upholstery, fittings, and accessories
• Lead vendor development and performance monitoring
• Track lead times and vendor delivery performance
• Support negotiation initiatives for operational efficiency

4. Inventory & Warehouse Management

• Monitor inventory movement, stock availability and accuracy
• Ensure proper storage systems and warehouse organization
• Reduce dead stock and material losses
• Ensure FIFO implementation where applicable
• Coordinate stock audits and reconciliation
• Monitor inward and outward material movement
• Improve warehouse efficiency and dispatch accuracy

5. Quality Control & Compliance

• Ensure adherence to quality standards throughout manufacturing and installation
• Coordinate quality inspections during production and dispatch
• Analyze recurring quality issues and implement corrective actions
• Monitor customer complaints and implement resolution systems
• Maintain operational documentation and records

6. Logistics & Dispatch Coordination

• Plan and coordinate dispatch schedules
• Ensure timely delivery to project sites and customers
• Coordinate transportation vendors and logistics partners
• Optimize dispatch planning and transportation costs
• Ensure proper packaging and loading procedures
• Supervise operational staff, supervisors, and coordinators
• Establish accountability systems and performance monitoring
• Conduct manpower planning and workforce allocation
• Train teams on SOPs, quality standards, and operational processes
• Promote operational discipline and workplace safety
• Build a culture of ownership and continuous improvement

8. Systems, Reporting & Process Improvement

• Implement and improve operational SOPs
• Ensure operational data accuracy in ERP systems such as Odoo
• Generate MIS reports and KPI dashboards
• Track:
  • Production efficiency
  • On-time delivery
  • Material wastage
  • Rework percentage
  • Installation completion rates
  • Customer complaints
  • Inventory accuracy
• Identify operational inefficiencies and implement improvements
• Drive automation and process optimization initiatives

Required Qualifications

• Bachelor’s Degree in Operations Management, Mechanical Engineering, Production Engineering, Supply Chain Management, Business Administration, or related field
• MBA in Operations or Supply Chain Management (preferred)
• Fluent in English and Hindi

Required Experience

• 7–15 years of relevant experience in
  • Modular furniture manufacturing
  • Interior fit‑out operations
  • Furniture production
  • Turnkey project execution
  • Factory operations management

Preferred Industry Experience in CADCAM integrated setups for

• Modular furniture
• Commercial interiors
• Hospitality furniture
• Custom manufacturing

Operational Skills

• Production planning
• Capacity management
• Supply chain coordination
• Inventory management
• Process optimization
• Quality management
• Project coordination

Technical Skills

• ERP systems knowledge (preferably Odoo)
• Understanding of furniture manufacturing processes
• Knowledge of
  • Boards and laminates
  • Hardware and fittings
  • Upholstery processes
  • CNC operations
  • Modular furniture systems
• MS Excel and reporting proficiency

Leadership Skills

• Team management
• Decision making
• Problem solving
• Negotiation
• Cross‑functional coordination
• Time management
• Execution focus
• Accountability

Preferred Candidate Profile

The ideal candidate should be:

• Highly organized and process‑driven
• Strong in execution and follow‑up
• Commercially aware and cost‑conscious
• Comfortable managing factory and site operations
• Able to work under tight deadlines
• Detail‑oriented with strong operational discipline
• Hands‑on and solution‑oriented
• Experienced in fast‑paced manufacturing environments