Operations Manager

ISTO Furniture; Faridabad District; On-site; INR 1,200,000 - 2,500,000; Full time

Job summary

ISTO Furniture in Faridabad, India, is seeking an experienced Operations Manager to lead end‑to‑end furniture and interior project execution. You will optimize production schedules, coordinate procurement, manage inventory, and drive quality and efficiency across manufacturing and site delivery.

The role requires strong leadership, 7–15 years in modular furniture or interior fit-out operations, and fluency in English and Hindi.

Qualifications

• Bachelor’s degree in Operations Management, Industrial/Mechanical/Production/SCM or related field.
• MBA in Operations or Supply Chain Management preferred.
• Fluent in English and Hindi.

Responsibilities

• Plan and oversee end-to-end operations for furniture and site projects.
• Coordinate procurement, inventory, and vendor performance.
• Lead production scheduling, capacity planning, and bottleneck resolution.
• Monitor quality, SOP adherence, and timely delivery to sites.
• Drive KPI tracking, MIS reporting, and ERP data accuracy (Odoo).
• Supervise staff, allocate workforce, and foster continuous improvement.
• Coordinate with Sales, Design, Site teams, and external vendors.
• Optimize dispatch, logistics, and installation planning.

Skills

Production planning

Capacity management

Supply chain coordination

Inventory management

Vendor management

Process optimization

Quality management

Project coordination

Education

Operations Management

Industrial Engineering

Mechanical Engineering

Production Engineering

Supply Chain Management

Business Administration

or related field

Tools

Odoo ERP

MS Excel / Reporting

Job description

• Ensure smooth end-to-end operational execution of furniture and interior projects
• Improve production efficiency and delivery timelines
• Reduce operational losses, wastage, delays, and rework
• Maintain quality and process compliance
• Build scalable SOP-driven operational systems
• Support company profitability through operational excellence

Key Objectives of the Role

• Ensure smooth end-to-end operational execution of furniture and interior projects
• Improve production efficiency and delivery timelines
• Reduce operational losses, wastage, delays, and rework
• Maintain quality and process compliance
• Build scalable SOP-driven operational systems
• Ensure effective manpower utilization
• Maintain operational reporting and KPI tracking
• Support company profitability through operational excellence

Key Responsibilities

• Planning and Operations
• Add Bill of Materials (BOM) provided by design department
• Schedule Manufacturing Orders ensuring production schedules are aligned with project timelines
• Monitor production output, bottlenecks, and machine utilization
• Coordinate with Production Manager and supervisors to ensure workflow efficiency
• Ensure optimal utilization of labor, machinery, and raw materials
• Reduce rework, wastage, and downtime
• Monitor capacity planning and production forecasting
• Improve factory productivity and operational discipline
• Project Execution Coordination
• Coordinate execution of furniture and interior projects from order confirmation to final delivery
• Ensure timelines are tracked and achieved
• Coordinate with Sales, Design, and Site teams
• Conduct project review meetings and status tracking
• Ensure readiness of materials and production before dispatch
• Resolve execution bottlenecks proactively
• Monitor installation progress and site execution quality
• Ensure customer commitments are fulfilled operationally
• Procurement & Vendor Coordination
• Coordinate with procurement for material planning and stock availability
• Ensure timely availability of boards, laminates, hardware, upholstery, fittings, and accessories
• Lead vendor development and performance monitoring
• Track lead times and vendor delivery performance
• Reduce procurement-related delays impacting production
• Support negotiation initiatives for operational efficiency
• Inventory & Warehouse Management
• Monitor inventory movement, stock availability and accuracy
• Ensure proper storage systems and warehouse organization
• Reduce dead stock and material losses
• Ensure FIFO implementation where applicable
• Coordinate stock audits and reconciliation
• Monitor inward and outward material movement
• Improve warehouse efficiency and dispatch accuracy
• Quality Control & Compliance
• Ensure adherence to quality standards throughout manufacturing and installation
• Coordinate quality inspections during production and dispatch
• Analyze recurring quality issues and implement corrective actions
• Monitor customer complaints and implement resolution systems
• Ensure SOP compliance across departments
• Support continuous improvement initiatives
• Maintain operational documentation and records
• Logistics & Dispatch Coordination
• Plan and coordinate dispatch schedules
• Ensure timely delivery to project sites and customers
• Coordinate transportation vendors and logistics partners
• Optimize dispatch planning and transportation costs
• Ensure proper packaging and loading procedures
• Monitor installation material completeness before dispatch
• Team Leadership & Workforce Management
• Supervise operational staff, supervisors, and coordinators
• Establish accountability systems and performance monitoring
• Conduct manpower planning and workforce allocation
• Train teams on SOPs, quality standards, and operational processes
• Promote operational discipline and workplace safety
• Build a culture of ownership and continuous improvement
• Systems, Reporting & Process Improvement
• Implement and improve operational SOPs
• Ensure operational data accuracy in ERP systems such as Odoo
• Generate MIS reports and KPI dashboards
• Track:
  • Production efficiency
  • On-time delivery
  • Material wastage
  • Rework percentage
  • Installation completion rates
  • Customer complaints
  • Inventory accuracy
• Identify operational inefficiencies and implement improvements
• Drive automation and process optimization initiatives

Required Qualifications

Bachelor’s Degree in:

• Operations Management
• Industrial Engineering
• Mechanical Engineering
• Production Engineering
• Supply Chain Management
• Business Administration
• or related field

Preferred

• MBA in Operations or Supply Chain Management

Fluent in English and Hindi

Required Experience

• 7–15 years of relevant experience in:
  • Modular furniture manufacturing
  • Interior fit-out operations
  • Furniture production
  • Turnkey project execution
  • Factory operations management

Preferred Industry Experience In CADCAM Integrated Setups For

• Modular furniture
• Commercial interiors
• Retail fixtures
• Hospitality furniture
• Custom manufacturing

Operational Skills

• Production planning
• Capacity management
• Supply chain coordination
• Inventory management
• Vendor management
• Process optimization
• Quality management
• Project coordination

Technical Skills

• ERP systems knowledge (preferably Odoo)
• Understanding of furniture manufacturing processes
• Knowledge of:
  • Boards and laminates
  • Hardware and fittings
  • Upholstery processes
  • CNC operations
  • Modular furniture systems
• MS Excel and reporting proficiency

Leadership Skills

• Team management
• Decision making
• Problem solving
• Negotiation
• Cross-functional coordination
• Time management
• Execution focus
• Accountability

Fluent in English and Hindi

Preferred Candidate Profile

The ideal candidate should be:

• Highly organized and process-driven
• Strong in execution and follow-up
• Commercially aware and cost-conscious
• Comfortable managing factory and site operations
• Able to work under tight deadlines
• Detail-oriented with strong operational discipline
• Hands-on and solution-oriented
• Experienced in fast-paced manufacturing environments

Working Relationships

The Operations Manager Will Work Closely With

• Managing Director
• Production Manager
• Quality Manager
• Sales Team
• Design Team
• Accounts Department
• Site Supervisors
• Installation Teams
• External Vendors & Logistics Partners
• Human Resources
• Clients