Operations Executive - SME business

TeamLease Services Limited; Mumbai; Hybrid; INR 1,200,000 - 1,800,000; Full time

Job summary

TeamLease Services Limited is seeking a Servicing Head for the Group Health Business to oversee end-to-end post-policy servicing for corporate clients. The role emphasizes broker-led servicing, claims coordination, endorsements, and policy administration to ensure a superior client experience.

The ideal candidate has 2-6 years of relevant health or general insurance servicing experience, with a track record of handling large corporate accounts, broker relationships, and cross-functional service

Qualifications

• Experience in group health insurance servicing, with exposure to employer-employee policies, broker-led accounts, claims escalations, and endorsements.
• Proven ability to manage large corporate clients, brokers, and cross-functional service delivery.
• Prior leadership experience in servicing operations or customer experience is essential.

Responsibilities

• Lead end-to-end post-policy issuance servicing for group health clients.
• Focus on broker-led servicing, claims coordination, endorsements, escalations, and policy administration.
• Ensure timely, transparent, high-quality service throughout the policy lifecycle.

Skills

Group health insurance servicing

Leadership experience

Client relationship management

Job description

Role & responsibilities :-

The Servicing Head Group Health Business will be responsible for leading the end-

to-end post-policy issuance servicing function for group health insurance clients, with

a strong focus on broker-led servicing, claims coordination, endorsements,

escalations, policy administration, client experience, and service governance. The

role is critical in ensuring that corporate clients, employees, brokers, and internal

stakeholders receive timely, transparent, and high-quality service support throughout

the policy lifecycle.

Preferred candidate profile :-

2-6 years years of experience in health insurance, general insurance, TPA,

insurance broking, group operations, claims servicing, or corporate client

servicing.

• Strong experience in group health insurance servicing, preferably with exposure to employer-employee policies, broker-led accounts, claims escalations, and endorsements.
• Proven experience in managing large corporate clients, brokers, internal operations teams, and cross-functional service delivery.
• Prior leadership experience in servicing operations, claims support, group operations, or customer experience is essential.