Executive

Vidal Health Insurance; Mumbai; On-site; INR 400,000 - 600,000; Full time

Job summary

Vidal Health Insurance seeks an Executive in Client Servicing for Big Corporate in Mumbai. The role focuses on client servicing for claims and cashless settlement escalations, ensuring prompt resolution and high service levels.

The candidate should have 1-3 years in Customer Service or Client Relationship roles within a Helpdesk, with strong verbal and written communication and analytical problem-solving skills.

Qualifications

• 1-3 years of experience in Customer Service or Client Relationship roles in Helpdesk.
• Experience with corporate clients will be an advantage.
• Exposure to claims/cashless processes is preferred.

Responsibilities

• Manage and retain top corporate clients.
• Prepare and review MIS reports on top corporates/insurers.
• Manage cashless and claims settlements for corporate employees.
• Endorsement and enrollment of members.
• Ensure timely submission of MIS reports.
• Liaise with claims, Preauth and related functions.
• Manage employee benefits.
• Regular interaction with the team.
• Handle escalations from the team.

Skills

Customer service

Client relationship

Job description

*Designation-Executive in for Client Servicing for Big Corporate

Industry-TPA Company or Health Insurance will only be preferred who is already in client servicing and interested in client servicing for claims and cashless settlement escalations and resolution.

Key Responsibilities:

• 1. Management and Retention of Top corporate.
• 2. Reports on top corporate/insurance companies/brokers to be reviewed if required.
• 3. Cashless and Claims settlement for corporate employee
• 4.Endorsement and Enrolment of Member
• 5. Oversee timely submission of MIS reports
• 6. Relationship with other department for claims, Preauth and related functions.
• 7. Employee Benefits
• 8. Regular interaction with the team
• 9. Handling escalation from the team etc.

Experience required:

• Experience: 1-3 years of experience in Customer Service or Client Relationship roles in Helpdesk

Personal Attributes and Competencies:

• Strong verbal, written, presentation skills.
• Strong analytical and problem-solving skills.