Operations Executive

SBI General Insurance; Thane; On-site; INR 350,000 - 500,000; Full time

Job summary

SBI General Insurance is seeking a Policy Issuance & Endorsement Executive in Thane, Maharashtra. You will prepare and issue insurance policies, process endorsements, and ensure accuracy and regulatory compliance while coordinating with underwriting, sales, and customer service teams.

The role requires attention to detail, strong communication, and proficiency in MS Office. A background in commerce or business administration with 1–3 years of relevant experience is preferred.

Qualifications

• Bachelor’s degree in Commerce, Business Administration, or related field.
• 1–3 years of experience in insurance operations, preferably in policy issuance or endorsements.
• Strong knowledge of insurance products, underwriting processes, and regulatory requirements.
• Proficiency in MS Office and insurance management systems.
• Excellent communication and organizational skills.

Responsibilities

• Prepare and issue insurance policies based on approved proposals, ensuring accuracy.
• Handle endorsements such as changes in coverage, beneficiary details, or corrections.
• Cross-check client information, underwriting decisions, and premium calculations before policy release.
• Ensure all issued policies and endorsements adhere to IRDAI and company guidelines.
• Liaise with underwriting, sales, and customer service teams to resolve discrepancies and provide seamless client service.
• Maintain accurate records of issued policies, endorsements, and client communications.
• Assist clients with queries related to policy issuance, endorsements, and documentation requirements.

Skills

Attention to detail

Analytical ability

Time management

Team collaboration

Customer orientation

Education

Bachelor's degree in Commerce, Business Administration, or related field

Tools

MS Office

Insurance management systems

Job description

The Policy Issuance & Endorsement Executive is responsible for ensuring accurate preparation, review, and issuance of insurance policies and endorsements. This role requires attention to detail, compliance with regulatory standards, and coordination with internal teams to deliver timely and error-free documentation to clients.

Key Responsibilities

• Policy issuance: Prepare and issue insurance policies based on approved proposals, ensuring accuracy in terms, conditions, and coverage details.
• Endorsement processing: Handle endorsements such as changes in coverage, beneficiary details, or corrections, ensuring proper documentation and approvals.
• Data verification: Cross-check client information, underwriting decisions, and premium calculations before policy release.
• Regulatory compliance: Ensure all issued policies and endorsements adhere to IRDAI and company guidelines.
• Coordination: Liaise with underwriting, sales, and customer service teams to resolve discrepancies and provide seamless client service.
• Record management: Maintain accurate records of issued policies, endorsements, and client communications.
• Customer support: Assist clients with queries related to policy issuance, endorsements, and documentation requirements.

Qualifications

• Bachelor’s degree in Commerce, Business Administration, or related field.
• 1–3 years of experience in insurance operations, preferably in policy issuance or endorsements.
• Strong knowledge of insurance products, underwriting processes, and regulatory requirements.
• Proficiency in MS Office and insurance management systems.
• Excellent communication and organizational skills.

Skills & Competencies

• Attention to detailfor error-free documentation.
• Analytical abilityto review policy terms and identify discrepancies.
• Time managementto handle multiple requests efficiently.
• Team collaborationfor smooth coordination across departments.
• Customer orientationto ensure client satisfaction.