Operations Executive (Patient Coordination)

Medibuddy; Bengaluru; On-site; INR 250,000 - 420,000; Full time

Job summary

Medibuddy in Bengaluru is seeking a candidate for a patient coordination role focused on MER cases and medical documentation. The position involves calling customers, conducting structured medical questionnaires, and coordinating with doctors to ensure timely clinical reviews.

The ideal candidate has graduation in a medical field, strong English and Hindi, and additional South Indian language skills. The role requires attention to detail and good MS Office knowledge, with 6-day work weeks and

Qualifications

• Mandatory Graduation (medical Background)
• Excellent English, Hindi, and any 1 south language (Tamil, kannada, Telugu, Malayalam) communication
• Customer handling skills
• Attention to detail
• Documentation accuracy
• MS Office & basic computer knowledge

Responsibilities

• Contact customers for Medical Examination Report (MER) cases.
• Conduct structured medical questionnaires over calls.
• Accurately document customer responses in digital forms.
• Coordinate completed MER cases with doctors for clinical review.
• Ensure SLA and turnaround time adherence.
• Escalate discrepancies or customer concerns appropriately.
• Maintain high-quality documentation and customer experience.

Skills

Healthcare Operations

Nursing

Pharmacy

Life Sciences

Biotechnology

Psychology

Patient Care

Medical Documentation

Telecalling

Health Insurance

TPA

Medical Coordination

Customer Support

Hospital Operations

Diagnostics

MER

Voice Process

Education

Mandatory Graduation (medical Background)

Job description

Experience -

Fresher- 3years (Patient Coordinating or Counselling and Telecalling experience.)

Work Profile -

WFO || 6 days || Rotational Day Shifts and Week offs.

key skills

Healthcare Operations | Nursing | Pharmacy | Life Sciences | Biotechnology | Psychology | Patient Care | Medical Documentation | Telecalling | Health Insurance | TPA | Medical Coordination | Customer Support | Hospital Operations | Diagnostics | MER | Voice Process

Role & responsibilities

• Contact customers for Medical Examination Report (MER) cases.
• Conduct structured medical questionnaires over calls.
• Accurately document customer responses in digital forms.
• Coordinate completed MER cases with doctors for clinical review.
• Ensure SLA and turnaround time adherence.
• Escalate discrepancies or customer concerns appropriately.
• Maintain high-quality documentation and customer experience.

Preferred candidate profile

• Mandatory Graduation (medical Background) required.
• Excellent English,Hindi, and any 1 south language (Tamil, kannada, Telugu, Malayalam) communication
• Customer handling skills
• Attention to detail
• Documentation accuracy
• MS Office & basic computer knowledge