Operations Executive (Fresher)

Yourdost; Bengaluru; On-site; INR 250,000 - 350,000; Full time

Job summary

Yourdost in Bengaluru is seeking a customer support professional to handle inquiries via email, phone, and chat, ensuring customer delight. The role requires ongoing product knowledge, strong English communication, and the ability to work in rotational shifts with a weekly off.

You will capture feedback and coordinate with cross-functional teams to drive timely resolutions. Fresh graduates or postgraduates are welcome, with standard expectations for professional communication and a willingness

Qualifications

• Customer inquiries via email, phone, and chat with focus on satisfaction.
• Own issues and coordinate with cross-functional teams for quick resolution.
• Maintain knowledge of all current and upcoming products/services.
• Collect and relay customer feedback to internal teams.
• Monitor real-time dashboards and coordinate with experts as needed.
• Recent graduate or postgraduate.
• Excellent written and verbal communication skills in English.
• Strong knowledge of Google Workspace (Gmail, Google Sheets, Google Docs).
• Willing to work in rotational shifts with weekdays off.

Responsibilities

• Respond to customer inquiries via email, phone, and chat.
• Coordinate with cross-functional teams to resolve issues promptly.
• Keep updated on all products and services to assist customers.
• Capture and relay customer feedback to relevant internal teams.
• Monitor dashboards and escalate with experts when needed.

Skills

Customer support

Communication skills

English proficiency

Gmail/Google Docs/Sheets

Rotational shifts

Education

Recent Graduate

Postgraduate

Tools

Google Workspace

Job description

• "Maintaining customer focus at all times and responding to customer inquiries over email, phone, and chat."
• "Taking Period ownership of issues raised by users/ experts and working with cross-functional teams to investigate, escape, and resolve them at the earliest for customer delight."
• "Maintaining knowledge of all existing and upcoming products/services of the company."
• "Capturing customer feedback and channeling to internal teams for appropriate action."
• "Monitoring real-time dashboards and coordinating with experts whenever required"
• Recent Graduate or Postgraduate.
• "Excellent written and verbal communication skills (English)."
• "Good knowledge of Google Workspace (Gmail, Google Spreadsheets, Google Docs)"
• "Willing to work in rotational shifts with weekdays as weekly off"