Operations Executive

Digitide; Ranjangoan; On-site; INR 550,000 - 850,000; Full time

Job summary

Digitide in India is seeking an Operations Executive to streamline back-office processes, improve efficiency, and enhance customer experience. You will work closely with customer care and other teams to ensure timely issue resolution and smooth daily operations.

Key responsibilities include implementing efficient processes, monitoring data, mentoring staff, and driving data-driven decisions while maintaining high compliance with company policies.

Qualifications

• Bachelor's degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proven track record in process improvement and implementing efficient operational strategies.
• Proficiency in using relevant software and tools for back-office operations.
• Excellent communication and interpersonal skills, with the ability to build relationships.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing business needs and a fast-paced environment.

Responsibilities

• Manage and oversee back-office operations, ensuring smooth daily workflows.
• Implement and maintain efficient processes and systems to optimize productivity.
• Collaborate with the customer care team to address customer inquiries and concerns.
• Monitor and analyze operational data to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and customer satisfaction.
• Ensure compliance with company policies and procedures, maintaining high standards.
• Train and mentor back-office staff, fostering a culture of continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Provide regular reports and insights to the management team, driving data-driven decisions.

Skills

Leadership & management

Process improvement

Communication skills

Analytical mindset

Time management

Stakeholder relations

Data-driven decisions

Education

Bachelor's degree in Business Administration, Operations Management, or a related field

Job description

Job Description:

As an Operations Executive, you will play a vital role in driving the success of our back-office operations. Your primary focus will be on streamlining processes, enhancing operational efficiency, and delivering an exceptional customer experience. You will collaborate closely with various teams, including customer care, to ensure seamless operations and timely issue resolution.

Responsibilities

• Manage and oversee back-office operations, ensuring smooth daily workflows.
• Implement and maintain efficient processes and systems to optimize productivity.
• Collaborate with the customer care team to address customer inquiries and concerns.
• Monitor and analyze operational data to identify areas for improvement.
• Develop and implement strategies to enhance operational efficiency and customer satisfaction.
• Ensure compliance with company policies and procedures, maintaining high standards.
• Train and mentor back-office staff, fostering a culture of continuous improvement.
• Build and maintain strong relationships with internal and external stakeholders.
• Stay updated with industry trends and best practices, implementing innovative solutions.
• Provide regular reports and insights to the management team, driving data-driven decisions.

Qualifications

• Bachelors degree in Business Administration, Operations Management, or a related field.
• Minimum 3 years of experience in a similar operations executive role, preferably in the BFSI industry.
• Strong leadership and management skills, with the ability to motivate and inspire teams.
• Excellent organizational and time management abilities, with a focus on attention to detail.
• Proven track record in process improvement and implementing efficient operational strategies.
• Proficiency in using relevant software and tools for back-office operations.
• Excellent communication and interpersonal skills, with the ability to build relationships.
• Analytical mindset with the ability to interpret data and make informed decisions.
• Ability to work independently and manage multiple tasks simultaneously.
• Flexibility to adapt to changing business needs and a fast-paced environment.