Operations Executive

Mice Globals; Kolkata District; Presencial; INR 400.000 - 700.000; Jornada completa

Descripción de la vacante

Mice Globals in Kolkata is seeking an Operations Executive with 2–5 years of experience in travel operations. The role involves managing itineraries, bookings, and client interactions onsite at Kolkata location.

You will verify bookings, coordinate with vendors, and ensure quality standards while handling queries and changes promptly. Immediate joining is preferred for full-time, permanent employment.

Formación

• 2–5 years of experience in operations.
• Experience in travel bookings and vouchers helpful.
• Excellent verbal and written communication.

Responsabilidades

• Verify itineraries and bookings with travellers over calls.
• Perform quality checks against company standards.
• Check availability within quoted budgets and present options.
• Handle client inquiries via email promptly.
• Coordinate with vendors to confirm bookings.

Conocimientos

Travel ops

Communication

Detail oriented

Independent work

Visa knowledge

Customer focus

Herramientas

Amadeus

MS Office

Descripción del empleo

Mice Globals in hiring for the position of Operations Executive for Kolkata location.

Experience: 2-5 years

Salary: Best as per market.

Location: Kolkata

Notice period: Immediate joiner to 30 days

Qualification: Any

Work Mode: Work from office

Skills:

• Proven experience in travel operations, voucher redemption, or related fields.
• Strong understanding of travel booking systems and procedures (Amadeus experience preferred).
• Excellent communication skills, both verbal and written.
• Proficient in MS Office (Word, Excel, Outlook)
• Detail-oriented with the ability to prioritize tasks and manage time effectively.
• Ability to work independently and collaboratively within a team environment.
• Knowledge of visa requirements and international travel regulations is an advantage.
• Customer-focused with a commitment to delivering high-quality service.

Key Responsibilities:

• Verify the accuracy and completeness of travel itineraries and bookings over call with the traveller.
• Conduct regular quality checks to ensure that all travel products meet company standards and client expectations.
• Check the availability of flight/hotel packages within the quoted budget and communicate options to clients.
• Gather client feedback post-travel to identify areas for improvement.
• Implement corrective actions to address any quality issues identified.
• Respond promptly and professionally to client inquiries via email.
• Provide detailed information on travel itineraries, bookings, and services.
• Address and resolve any client concerns or issues in a timely manner.
• Assist clients with changes, cancellations, and special requests.
• Communicate with travel vendors (airlines, hotels, tour operators, etc.) to confirm bookings and services.
• Negotiate and secure the best rates and terms with vendors.
• Maintain updated records of vendor agreements and contracts.
• Coordinate with vendors to ensure timely delivery of services.
• Monitor and manage payment schedules for client bookings and vendor services.
• Follow up with clients to ensure timely payments.
• Coordinate with the finance department to process payments to vendors and resolve any discrepancies.
• Keep accurate records of all transactions and communications.

Role: Operation Executive.

Industry Type: Travel and Tourism.

Employment type: Full Time, Permanent.

1. Total years of experience in Operations: