455

Inspiria Knowledge Campus; Kolkata District; Presencial; INR 300 000 - 500 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Hands-on operational exposure

Resumo da oferta

Zohorecruit is seeking a proactive Property Operations Executive to manage guest interactions and day-to-day operations at our Kolkata site. The role centers on front office duties, guest handling, and ensuring a high level of customer satisfaction.

The SPOC will oversee PMS/CRM systems, coordinate with internal teams, and maintain accurate guest and booking records while addressing inquiries and special requests to boost occupancy and guest experience.

Qualificações

• Experience in hotel operations or front office is preferred.

Responsabilidades

• Handle guest check-in/check-out and front office operations.
• Act as on-site SPOC for guests and coordinate inquiries.
• Maintain and update PMS and CRM records for guests and bookings.
• Respond to guest queries professionally and promptly.
• Coordinate with housekeeping, maintenance, and vendors for smooth daily operations.
• Ensure readiness of rooms and common areas and monitor inventory.

Conhecimentos

Communication

Interpersonal skills

Problem-solving

Customer-centric

Time management

Multitasking

Guest handling

Formação académica

Bachelor's degree in hospitality management

Graduate degree

Ferramentas

PMS

CRM

OTA platforms

Descrição da oferta de emprego

A bachelor's degree in hospitality management, hotel administration, or tourism is ideal, though any graduate degree.

Job Description

Job Description: Property Operations Executive

Location: On-site Kolkata

Working Hours: 9:00 AM – 9:00 PM

Reporting To: General Manager

Role Overview

We are looking for a proactive and guest-focused Front Office / Property Operations Executive who will act as the single point of contact (SPOC) for guests and ensure smooth day-to-day operations of the property. The role involves guest handling, system management, enquiry coordination, and ensuring a high standard of customer satisfaction.

Key Responsibilities

• Guest Handling & Front Office Operations
• Welcome, receive, and assist incoming guests in a professional and courteous manner.
• Ensure smooth check-in and check-out processes.
• Act as the on-site SPOC (Single Point of Contact) for all guest-related needs.
• PMS & CRM Management
• Maintain, update, and monitor the Property Management System (PMS) and CRM regularly.
• Ensure accurate guest details, booking data, and operational records are maintained at all times.
• Enquiry & Booking Management
• Handle all local and in person incoming enquiries on priority.
• Coordinate with internal teams to convert enquiries into confirmed bookings.
• Respond promptly and professionally to guest queries.
• Customer Satisfaction & Guest Experience
• Ensure guests have access to all promised amenities and services.
• Proactively address guest concerns, complaints, and special requests.
• Maintain high service standards to enhance guest satisfaction and repeat bookings.
• Inventory & In-House Operations
• Manage room inventory and monitor availability for new and ongoing bookings.
• Coordinate in-house requirements such as linen, housekeeping supplies, amenities, and guest requests.
• Ensure readiness of rooms and common areas at all times.
• Operational Coordination
• Coordinate with housekeeping, maintenance, and external vendors for smooth daily operations.
• Ensure compliance with property SOPs and service standards.

Required Skills & Qualifications

• Prior experience in hotel operations, front office, or hospitality management preferred.
• Working knowledge of PMS, CRM, and OTA platforms is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset with attention to detail.
• Ability to manage long operational hours and multitask effectively.

What We Offer

• Hands-on operational exposure in hospitality management
• Opportunity to grow with the property and brand

Skill set

• Prior experience in hotel operations, front office, or hospitality management preferred.
• Working knowledge of PMS, CRM, and OTA platforms is an advantage.
• Strong communication, interpersonal, and problem-solving skills.
• Customer-centric mindset with attention to detail.
• Ability to manage long operational hours and multitask effectively.