Operations Executive

Digitide; Bharuch District; On-site; INR 300,000 - 540,000; Full time

Job summary

Digitide is seeking an Operations Executive to support our Customer Care Executives and ensure efficient back-office operations. You will coordinate with teams, manage data, and implement processes to enhance our customer support system.

The role requires a degree in business administration or related field, at least two years in back-office or operations, strong communication, organizational skills, and proficiency with MS Office.

Qualifications

• A bachelor's degree in business administration, operations management, or a related field.
• Minimum 2 years of experience in a similar back-office or operations role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and as part of a team.
• Analytical mindset with problem-solving skills.
• Willingness to learn and adapt to new technologies and processes.
• Attention to detail and a customer-centric approach.
• Flexibility to work in a dynamic and fast-paced environment.

Responsibilities

• Coordinate with CCEs to understand customer inquiries and provide necessary support.
• Manage and organize customer data, ensuring accurate record-keeping.
• Implement and optimize back-office processes for improved efficiency.
• Collaborate with the IT team to troubleshoot and resolve technical issues.
• Monitor and analyze customer feedback to identify areas for improvement.
• Ensure compliance with company policies and procedures.
• Train and mentor new CCEs on best practices and company protocols.
• Maintain a positive and professional attitude when interacting with customers and colleagues.
• Assist in developing strategies to enhance the overall customer experience.

Skills

MS Office

Data management

Communication

Interpersonal skills

Time management

Analytical mindset

Problem solving

Adaptability

Teamwork

Education

Bachelor's degree in Business Administration

Operations Management

Job description

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Description

As an Operations Executive, you will play a crucial role in our back-office operations, supporting our Customer Care Executives (CCEs) and ensuring efficient and effective customer service. Your responsibilities will include coordinating with various teams, managing data, and implementing processes to enhance our customer support system.

Responsibilities

• Coordinate with CCEs to understand customer inquiries and provide necessary support.
• Manage and organize customer data, ensuring accurate record-keeping.
• Implement and optimize back-office processes for improved efficiency.
• Collaborate with the IT team to troubleshoot and resolve technical issues.
• Monitor and analyze customer feedback to identify areas for improvement.
• Ensure compliance with company policies and procedures.
• Train and mentor new CCEs on best practices and company protocols.
• Maintain a positive and professional attitude when interacting with customers and colleagues.
• Assist in developing strategies to enhance the overall customer experience.

Qualifications

• A bachelor's degree in business administration, operations management, or a related field.
• Minimum 2 years of experience in a similar back-office or operations role.
• Excellent communication and interpersonal skills.
• Strong organizational and time management abilities.
• Proficiency in using MS Office and other relevant software.
• Ability to work independently and as part of a team.
• Analytical mindset with problem-solving skills.
• Willingness to learn and adapt to new technologies and processes.
• Attention to detail and a customer-centric approach.
• Flexibility to work in a dynamic and fast-paced environment.

About Us

Digitide started with a simple vision: to transform business operations and drive growth for enterprises across the globe.

For over 20 years, we’ve been at the forefront of this mission, creating lasting impact through AI-led digital solutions, smart business processes, and deep industry expertise. Our journey began as a partner to businesses looking to enhance operational efficiency and customer experiences. By combining the power of AI, data intelligence, and business process services, we’ve been able to help our customers master the digital age and stay ahead of the curve.

With a global presence across 40 locations in 5 countries and a team of 55,000 dedicated associates, we deliver transformative solutions that help businesses adapt, evolve, and thrive in a constantly changing world. We’re more than just a service provider we’re a committed partner driving meaningful impact every day. We leverage global expertise and local insights to help customers navigate challenges and seize new opportunities. With a focus on innovation, collaboration, and results, we continue to pave the way for the future of business.

Job Info

• Job Identification 260268
• Job Category Customer Support/Operations | BPM