Operations Executive

Pasban - The Gatekeeper; Delhi; On-site; INR 334,800 - 502,200; Full time

Job summary

Pasban - The Gatekeeper is seeking an Operations Executive to serve as the operational link between its corporate office in New Delhi and hotels across India. The role involves travel to properties, coordination of SOP adherence, and direct support to on-ground teams.

The ideal candidate will have 2–5 years of relevant hotel operations experience and a strong understanding of hotel software systems. Candidates should be willing to travel regularly and possess effective communication skills.

Qualifications

• 2–5 years in hotel operations, front office, F&B, or corporate role.
• Familiar with at least one PMS like IDS, eZee, or Opera.
• Willingness to travel regularly and comfortable on the road.

Responsibilities

• Act as operational link between corporate office and properties.
• Travel to properties to support teams and audit SOP adherence.
• Coordinate new SOPs, training, and software implementations.

Skills

Hotel operations experience

Hotel software systems knowledge

Strong interdepartmental coordination

Clear writing and communication

Education

Hotel management diploma or degree

Tools

Hotel Management Software

Zoho People

CRM Systems

Job description

Be the connective tissue between our corporate office and our hotels across India.

About Pasban

Pasban — The Gatekeeper is founded by Akhil Anand, who built Tree of Life Resorts & Hotels into one of India's most respected boutique hospitality brands — scaling it to eighteen operating destinations across the country. Pasban is his next chapter, carrying forward the same philosophy: small inventory, strong sense of place, real local food, and unhurried service. We operate a growing portfolio of experiential boutique hotels across India.

About the role

The Operations Executive sits at our corporate office in Saket, New Delhi, and is the central point of coordination between corporate functions and our individual properties. You'll travel regularly to our hotels — supporting property teams, ensuring SOPs are followed, and making sure the loop between Delhi and the units closes on every operational thread that opens. This is a role for someone who likes to be hands‑on, comfortable on the road, and quietly relentless about follow‑through.

Key responsibilities

• Act as the day‑to‑day operational link between the corporate office and each property — front office, F&B, housekeeping, maintenance, and HR threads all flow through you.
• Travel regularly to properties — typically a week to ten days a month — to support on‑ground teams, audit SOP adherence, and resolve operational issues in person.
• Work across our hotel software stack — PMS, channel manager, Zoho People, Zoho Desk, Zoho CRM — to surface issues, build dashboards, and keep data clean across systems.
• Coordinate cross‑property projects — new SOP rollouts, audit calendars, training programmes, software implementations.
• Track operational KPIs across the portfolio and flag exceptions to senior leadership.
• Handle vendor and contractor coordination on behalf of properties — AMCs, procurement, statutory renewals.
• Support new property onboarding — pre‑opening operational setup, SOP customisation, software configuration.
• Maintain operational documentation: SOPs, checklists, training material, and audit reports.

What we're looking for

• 2–5 years in hotel operations — front office, F&B, or a multi‑property corporate role.
• Working knowledge of hotel software systems — at minimum one PMS (IDS, eZee, Hotelogix, Opera, or similar). Familiarity with Zoho or any CRM / HRMS stack is a plus.
• Strong understanding of how a hotel actually runs — what front office does at 11 PM, why housekeeping needs a clear room status, how F&B costing breaks.
• Willingness to travel regularly — this role doesn't work for someone who wants to be at a desk in Delhi five days a week.
• Ability to coordinate effectively between the corporate office and unit teams — clear writing, calm follow‑up, and the patience to close loops without dropping the ball.
• Hotel management diploma or degree preferred; relevant experience matters more than the qualification.

Preferred background

Experience in boutique hotels or experiential hospitality is strongly preferred. That said, candidates from larger chains who show a genuine interest in moving into the boutique and experiential space — and can articulate why — will be considered seriously.

The role at a glance

• Full‑time, based at our corporate office in Saket, New Delhi.
• Office hours: 9:30 AM to 6:30 PM, alternate Saturdays off.
• Regular travel to properties; travel and stay costs covered.
• Compensation in line with industry standards for boutique hospitality, discussed after a first conversation.

We hire for attitude and fit as much as for experience. We are an equal opportunity employer and welcome applications from candidates of every gender, background, and community.