Operations Executive

Nura Electric Mobility; Coimbatore District; Presencial; INR 900 000 - 1 200 000; Tempo integral

Resumo da oferta

Nura Electric Mobility is seeking an Operations professional to manage day-to-day activities supporting ride-hailing services in Coimbatore, Tamil Nadu. You will monitor fleet readiness, coordinate drivers and field teams, and resolve operational issues to ensure seamless service.

The role requires 2–4 years in operations with strong Excel and reporting skills, plus sharp coordination and communication abilities. Join a company focused on efficient mobility solutions and customer satisfaction.

Qualificações

• Bachelor's degree in Business Administration, Operations Management, Engineering, or related field.
• 2-4 years of experience in operations, fleet management, logistics, transportation, or related industry.
• Strong coordination, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel, data tracking, and operational reporting.
• Good communication and stakeholder management abilities.
• Ability to multitask, work independently, and handle time-sensitive operational challenges.

Responsabilidades

• Manage day-to-day operational activities and ensure smooth execution of ride-hailing services.
• Monitor vehicle availability, utilization, charging schedules, and fleet readiness.
• Coordinate with drivers, field teams, onboarding teams, and customer support to resolve operational issues.
• Track operational metrics such as rides completed, cancellations, driver productivity, and vehicle utilization.
• Identify operational bottlenecks and implement improvements to enhance efficiency.
• Handle operational escalations related to vehicle breakdowns, charging issues, driver availability, and service disruptions.
• Maintain operational trackers, prepare MIS reports, and share regular performance updates with management.
• Coordinate driver onboarding, attendance, engagement, and performance monitoring.
• Ensure adherence to standard operating procedures, safety guidelines, and company policies.
• Support cost optimization, resource allocation, and operational planning.
• Work closely with cross-functional teams to improve service quality and customer experience.
• Take ownership of assigned operational targets and ensure timely completion of tasks.

Conhecimentos

Coordination

Organizational skills

Problem-solving

Excel

Data tracking

Operational reporting

Communication

Stakeholder management

Multitasking

Time management

Independence

Formação académica

Bachelor's degree in Business Administration / Operations Management / Engineering

Descrição da oferta de emprego

Key Responsibilities

• Manage day-to-day operational activities and ensure smooth execution of ride-hailing services.
• Monitor vehicle availability, utilization, charging schedules, and fleet readiness.
• Coordinate with drivers, field teams, onboarding teams, and customer support to resolve operational issues.
• Track operational metrics such as rides completed, cancellations, driver productivity, and vehicle utilization.
• Identify operational bottlenecks and implement improvements to enhance efficiency.
• Handle operational escalations related to vehicle breakdowns, charging issues, driver availability, and service disruptions.
• Maintain operational trackers, prepare MIS reports, and share regular performance updates with management.
• Coordinate driver onboarding, attendance, engagement, and performance monitoring.
• Ensure adherence to standard operating procedures, safety guidelines, and company policies.
• Support cost optimization, resource allocation, and operational planning.
• Work closely with cross-functional teams to improve service quality and customer experience.
• Take ownership of assigned operational targets and ensure timely completion of tasks.

Required Qualifications

• Bachelor's degree in Business Administration, Operations Management, Engineering, or a related field.
• 2-4 years of experience in operations, fleet management, logistics, transportation, or a related industry.
• Strong coordination, organizational, and problem-solving skills.
• Proficiency in Microsoft Excel, data tracking, and operational reporting.
• Good communication and stakeholder management abilities.
• Ability to multitask, work independently, and handle time-sensitive operational challenges.

Preferred Qualifications

• Experience in electric mobility, ride-hailing, logistics, transportation, or fleet operations.
• Experience coordinating with field teams, drivers, or vendors.
• Familiarity with operational dashboards, MIS reporting, and performance tracking.