Operations Executive

21K Schoolmindreflex Technologies; Bengaluru; On-site; INR 550,000 - 750,000; Full time

Job summary

21K Schoolmindreflex Technologies in Bengaluru is seeking an Operations Executive to streamline day-to-day sales operations, build data-backed insights, and maintain MIS reports. You will bridge raw data and actionable sales strategy, supporting invoicing, order processing, and vendor interactions.

The role requires 2+ years in MIS reporting or sales operations, strong Excel skills (pivot tables, VLOOKUP/XLOOKUP), and familiarity with CRM tools like Salesforce or Zoho.

Qualifications

• Bachelors degree in Commerce/Business preferred.
• 2+ years MIS reporting or sales operations experience.
• Advanced Excel skills: pivot tables, VLOOKUP/XLOOKUP, macros a plus.
• CRM experience with Salesforce or Zoho is a plus.
• Vendor coordination or procurement exposure is a plus.
• SOP documentation understanding and incentives/commission knowledge.
• Strong analytical and data interpretation skills.
• Excellent communication and negotiation with vendors, sales, finance and management.
• High attention to detail; able to multitask and meet deadlines.
• Power BI / Google Data Studio knowledge is a plus.

Responsibilities

• Prepare, maintain, and update MIS reports (sales performance, targets vs. achievements).
• Manage and analyze sales data using Excel and CRM tools; create dashboards.
• Track sales team performance against targets and report gaps.
• Coordinate with sales team for orders, invoicing, and follow-ups.
• Coordinate with vendors for order placement, delivery, rate negotiations, issue resolution.
• Maintain vendor records, agreements, and performance tracking.
• Update customer/dealer/distributor databases.
• Provide data-backed insights for sales planning (territory performance, product sales).
• Draft, document, and update SOPs for sales and operations.
• Support design and rollout of incentive/commission plans; track payouts.
• Prepare dashboards and presentations for leadership reviews.
• Ensure data accuracy, consistency, and timely reporting across departments.
• Assist in sales forecasting, budgeting, and target-setting processes.
• Coordinate with finance for reconciliation of sales figures and vendor payments.
• Streamline and automate reporting processes to reduce manual effort.

Skills

MIS reporting

Sales operations

Pivot tables

VLOOKUP/XLOOKUP

CRM software

Vendor coordination

SOP documentation

Incentive/commission structures

Power BI

Google Data Studio

Communication skills

Data interpretation

Attention to detail

Multitasking

Deadline management

Education

Bachelor's degree in Commerce/Business

Tools

Salesforce

Zoho

Power BI

Google Data Studio

Job description

About the Role

The Operations Executive will play a key role in ensuring smooth day-to-day Sales operations by driving coordination, structure, and execution. It is a detail-oriented MIS Executive with sales operations experience to manage sales data, generate reports, coordinate with vendors, and support the sales team with accurate, timely business insights and process documentation. The ideal candidate will bridge the gap between raw data and actionable sales strategy, ensuring smooth day-to-day sales operations.

Key Responsibilities

• Prepare, maintain, and update daily/weekly/monthly MIS reports (sales performance, targets vs. achievements, pipeline, collections, etc.)
• Manage and analyze sales data using Excel/Google Sheets (pivot tables, VLOOKUP, dashboards) and CRM tools
• Track sales team performance against targets and highlight gaps to management
• Coordinate with sales team for order processing, invoicing, and follow-ups
• Coordinate with vendors for order placement, delivery timelines, rate negotiations, and issue resolution
• Maintain vendor records, agreements, and performance tracking
• Maintain and update customer/dealer/distributor databases
• Support sales planning by providing data-backed insights (territory performance, product-wise sales, etc.)
• Assist in drafting, documenting, and updating SOPs (Standard Operating Procedures) for sales and operational processes
• Support the design, calculation, and rollout of sales incentive/commission plans; track incentive payouts against performance
• Prepare dashboards and presentations for leadership review
• Ensure data accuracy, consistency, and timely reporting across departments
• Assist in sales forecasting, budgeting, and target-setting processes
• Coordinate with finance/accounts for reconciliation of sales figures, vendor payments, and outstanding collections
• Streamline and automate reporting processes to reduce manual effort

Required Skills Qualifications

• Bachelors degree in any discipline (Commerce/Business preferred)
• Minimum 2 years of experience in MIS reporting and/or sales operations
• Advanced proficiency in MS Excel (pivot tables, VLOOKUP/XLOOKUP, macros a plus)
• Experience with CRM software (Salesforce, Zoho, etc.) is a plus
• Prior exposure to vendor coordination or procurement support is a plus
• Basic understanding of SOP documentation and incentive/commission structures
• Strong analytical and data interpretation skills
• Good communication and negotiation skills to coordinate with vendors, sales, finance, and management teams
• High attention to detail and accuracy
• Ability to multitask and work under deadlines
• Working knowledge of Power BI/Google Data Studio is an added advantage