Operations Excellence Intern

Swish; Bengaluru; On-site; INR 279,000 - 391,000; Part time

Job summary

Swish is seeking an execution-focused Operations Excellence Intern to boost kitchen operations by mapping workflows, identifying bottlenecks, and implementing practical improvements on the floor through hands-on work and data analysis.

You will work with frontline teams in Bengaluru, leverage Excel or Google Sheets for tracking, and develop standardized practices to improve turnaround time, productivity, and material flow during fast-paced shifts.

Qualifications

• Strong analytical and problem-solving abilities to identify gaps in daily operations.
• Ability to work on the ground in a fast-paced environment and translate observations into actions.
• Proficiency in Excel or Google Sheets for data tracking and reporting.

Responsibilities

• Map end-to-end kitchen workflows including material movement, prep, cooking, packing, and dispatch.
• Identify bottlenecks and non-value-added activities in daily operations.
• Conduct time-and-motion studies to analyze process times and manpower utilization.
• Develop and implement practical solutions to improve workflows and productivity.
• Track impact of improvements using metrics like turnaround time and efficiency.
• Document new workflows and help standardize best practices across kitchen ops.

Skills

Analytical thinking

Problem solving

Ground execution

Stakeholder management

Communication

Education

Bachelor's degree in Industrial Engineering, Mechanical Engineering, Production Engineering, Operations, or Supply Chain

Tools

Excel/Google Sheets

Job description

Swish is building the next generation of food delivery by owning the entire value chain, from menu design and pricing to kitchen operations and customer experience. Backed by leading investors, we're building the future of food delivery by continuously launching new products, expanding into new markets, and creating innovative operating models.

We are looking for an execution-focused Operations Excellence Intern to improve Swish's kitchen operations by identifying inefficiencies and implementing practical improvements across workflows, manpower utilization, and material movement through on-ground execution and data analysis.

What You'll Own

• Map end-to-end kitchen workflows across material movement, preparation, cooking, packing, and dispatch.
• Identify bottlenecks, delays, unnecessary movement, and other non-value-added activities across daily operations.
• Conduct time-and-motion studies to understand process time, task allocation, and manpower utilization.
• Develop and implement solutions to improve workflows, reduce process inefficiencies, and increase productivity.
• Optimize the placement and movement of ingredients, equipment, tools, and workstations to improve material flow.
• Analyze manpower deployment across different activities and identify opportunities for better workforce utilization.
• Track the impact of process improvements through metrics such as turnaround time, productivity, movement, and manpower efficiency.
• Document improved workflows and help standardize best practices across kitchen operations.
• Work closely with frontline and Operations teams to ensure improvements are practical, adopted, and sustained.

What We're Looking For

• Currently pursuing or recently completed a Bachelor’s degree in Industrial Engineering, Mechanical Engineering, Production Engineering, Operations, Supply Chain, or a related field.
• Strong analytical and problem-solving skills with the ability to identify operational gaps and root causes.
• Comfortable working on the ground in a fast-paced, execution-heavy environment.
• Proficiency in Excel or Google Sheets for data analysis, tracking, and reporting.
• Ability to break down complex processes and turn observations into actionable solutions.
• Strong ownership mindset with a willingness to implement changes, not just recommend them.
• Good communication and stakeholder management skills.

If you enjoy being on the ground, working with data, and finding smarter ways to make operations faster and more efficient, we'd love to hear from you.