Operations Intern

Democrance; India; On-site; INR 167,000 - 279,000; Full time

Benefits offered by this job

6-month internship

Possible full-time role

Hands-on startup experience

Supportive team environment

Job summary

Supy, based in India, seeks an Operations Intern to bridge the gap between our platform and clients. Fresh graduates will kick-start their careers in a fast-paced tech startup and learn how to maximize client value from real-time data and automation.

You will join a dynamic team, assist in onboarding, support day-to-day client needs, and collaborate with product and tech teams to resolve issues while building lasting client relationships.

Qualifications

• Fresh graduate with a Bachelor's degree in Business, Marketing, or a related field.
• Excellent communication skills in English.
• Strong problem-solving skills and a customer-focused mindset.
• Willingness to learn and adapt in a fast-paced startup.

Responsibilities

• Assist the Customer Success team in onboarding new clients and guiding them through the setup process.
• Provide day-to-day support to clients, helping them resolve issues and ensuring seamless experience with Supy.
• Gather feedback from clients to enhance platform features and improve customer satisfaction.
• Work with product and tech teams to address customer concerns or bugs.
• Help manage client accounts, monitor usage, and identify areas for more value.
• Support in preparing customer reports, analyzing data, and identifying trends.
• Contribute to building relationships with key stakeholders at client organizations.

Skills

Communication skills

Problem-solving

Customer-focused mindset

SaaS familiarity

Education

Bachelor's degree in Business / Marketing

Job description

We help our clients reduce costs, cut waste, and maximize profits through real-time data, accurate insights, and time-saving automation. Our features include inventory management, procurement, invoicing & settlements, menu engineering, and more. Join our dynamic team and be part of the next big wave in the food-tech industry!

About the Role

We are looking for a motivated Operations Intern to join our team. As an Operations Intern, you will be the bridge between Supy and our clients, ensuring they maximize the value of our platform. This is a unique opportunity for fresh graduates looking to kick-start their careers in a fast-paced tech startup.

Key Responsibilities

• Assist the Customer Success team in onboarding new clients and guiding them through the setup process.
• Provide day-to-day support to clients, helping them resolve issues and ensuring they have a seamless experience with Supy.
• Gather feedback from clients to enhance platform features and improve customer satisfaction.
• Work closely with the product and tech teams to address any customer concerns or bugs.
• Help manage client accounts, monitor their usage, and proactively identify areas where they can derive more value from Supy's solutions.
• Support in preparing customer reports, analyzing data, and identifying trends.
• Contribute to building relationships with key stakeholders at client organizations.
• Requirements:Fresh graduate with a Bachelor's degree in Business, Marketing, or a related field.
• Passionate about customer service and building relationships.
• Excellent communication skills in English (both written and verbal).
• Basic understanding of SaaS platforms and inventory management systems is a plus.
• Strong problem-solving skills and a customer-focused mindset.
• Ability to work in a fast-paced, startup environment.
• Positive attitude, willingness to learn, and proactive approach.

What We Offer

• Internship for 6 months.
• Opportunity for full-time employment based on performance after the internship.
• Gain hands-on experience in a high-growth startup environment.
• Be part of a supportive team that values creativity and initiative.