Operations Engineer

Accenture PLC; Coimbatore District; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Accenture is looking for an Operations Engineer in Coimbatore to support operations and manage delivery for production networks. You will design and deploy WAN/LAN/WLAN solutions, with emphasis on SD-WAN, Juniper Mist AI, and strong SLA adherence.

You will monitor performance, troubleshoot, and optimize across branch and data center environments, collaborate with clients and vendors, and drive automation to reduce MTTR while ensuring high availability and security.

Qualifications

• 4–10+ years in Network Engineering (WAN/LAN/WLAN).
• SD-WAN experience with Juniper and Cisco.
• Strong knowledge of BGP/OSPF and TCP/IP basics.
• Hands-on Juniper Mist AI, SRX/SSR/EX/AP.
• Certifications in Juniper Mist, CCNP/SASE preferred.

Responsibilities

• Design, deploy, monitor, and optimize enterprise WAN/LAN/WLAN.
• Manage SD-WAN across branches and data centers.
• Monitor with Juniper Mist dashboards; perform RCA.
• Lead or support network deployment, upgrades, migrations.
• Automation using Mist APIs to reduce MTTR.
• Coordinate with clients, vendors, and internal teams.

Skills

BGP/OSPF

WAN/LAN/WLAN

Juniper Mist AI

Juniper SRX/SSR/EX/AP

Telemetry & Analytics

Education

15 years education

Tools

Juniper Mist dashboards

SASE platforms (Prisma/Zscaler)

Job description

Project Role : Operations Engineer
Project Role Description : Support the operations and/or manage delivery for production systems and services based on operational requirements and service agreement.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 7.5 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
Responsible for design, deployment, monitoring, and optimization of enterprise WAN, LAN, and WLAN environments using SD-WAN (Juniper SSR/SRX) and Juniper Mist AI platform, ensuring high availability, performance, and user experience.

Key Responsibilities

1. SD-WAN (WAN Domain)
   Design, deploy, and manage SD-WAN solutions across branch and data center environments
   Configure application-aware routing, traffic steering, and failover policies
   Monitor WAN edge health, tunnels, and application performance using telemetry and analytics
   Troubleshoot WAN issues (latency, packet loss, brownouts, ISP issues) and ensure service continuity
   Support integration with SASE platforms (Prisma, Zscaler, Secure Edge)

2. Juniper MIST (AIOps & Campus)
   Monitor and manage network using Juniper Mist dashboards, SLEs, and Marvis AI insights
   Perform AI-driven proactive troubleshooting and root cause analysis (RCA)
   Analyze anomalies (Wi‑Fi, LAN, WAN) and resolve issues before user impact
   Optimize user experience using SLE metrics (latency, throughput, roaming, client health)
   Implement configuration changes, RF optimization, and performance tuning

3. Network Operations (VNOC/NOC)
   Perform 24 7 monitoring, alert validation, and incident management
   Execute proactive issue identification using trends and telemetry
   Validate service restoration and maintain SLA/KPI compliance
   Collaborate with L2/L3/OEM/ISP teams for escalations and permanent fixes
   Maintain incident documentation, RCA, and continuous improvement initiatives

4. Implementation & Projects
   Lead or support network deployment, upgrades, and migration projects
   Configure devices: Juniper SRX, SSR, EX switches, Mist APs
   Perform integration testing, change execution, and rollout planning
   Develop LLD, HLD, SOPs, and topology documentation

5. Automation & Optimization
   Leverage Mist APIs / automation tools for operational efficiency
   Use AI insights to reduce MTTR / MTTI and incident volumes
   Identify opportunities for automation and self‑healing networks

6. Stakeholder & Communication
   Coordinate with clients, vendors, and internal teams
   Provide technical updates, reports, and service health dashboards
   Support audits, compliance, and governance processes

Required Skills & Expertise

Technical Skills

Strong knowledge of:

• Routing protocols: BGP, OSPF
• Networking fundamentals: TCP/IP, VLAN, QoS
• SD-WAN architecture and deployment

Hands-on with:

• Juniper Mist AI (Wireless/Wired/WAN Assurance)
• Juniper SRX / SSR / EX / AP platforms

Experience in:

• Network troubleshooting & diagnostics tools
• Monitoring & analytics (telemetry-based operations)

Behavioral Skills

Strong problem‑solving and analytical skills
Ability to work in high‑pressure NOC/VNOC environments
Effective communication and stakeholder management
Fast learner with adaptability to new technologies

Experience & Qualification

4–10+ years in Network Engineering (WAN/LAN/WLAN)
Experience in SD-WAN (Juniper & Cisco)

Certifications (Preferred)

• Juniper MIST (JNCIA-Mist / JNCIS-Mist)
• Juniper Routing & Switching (JNCIA/JNCIS)
• SD-WAN / CCNP / SASE certifications

Key Outcomes / KPIs

• Improved user experience (SLE‑driven operations)
• Reduced MTTR / incident volume
• High network availability & SLA compliance
• Increased automation and proactive operations maturity

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent‑and innovation‑led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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