Delivery Lead Manager

8133 ASOL Mumbai 7 SEZ Company; Navi Mumbai; On-site; INR 2,400,000 - 4,200,000; Full time

Job summary

Accenture is seeking a Delivery Lead Manager in India to rapidly restore services, lead complex network incidents, and drive telecom IT infrastructure programs with a focus on robust problem management and RCA to prevent recurrence.

You will guide large cross-functional teams, engage with senior client and Accenture stakeholders, ensure service delivery within SLA, and contribute to strategic direction and continuous improvement across the network operations practice.

Qualifications

• Primary skill - Problem Management - P5
• Experience in Telecom IT Infrastructure program management and Wireline Network Services, preferably in Telecom Service Assurance
• Strong TCP IP routing and switching fundamentals
• Troubleshooting of MPLS DIA Voice and Wireless services
• Knowledge of NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis
• Experience with ticketing tools such as ServiceNow and Remedy

Responsibilities

• Perform L2/L3 troubleshooting for service incidents
• Analyse alarms, logs, and performance metrics
• Identify root causes related to network configuration hardware or vendor issues
• Restore services within SLA
• Create RCAs and preventive recommendations
• Collaborate with OTA to address design and configuration gaps
• Support major incident management (MIM)
• Identify and assess complex problems requiring in-depth evaluation

Skills

Problem Management

Network fundamentals

TCP/IP routing

MPLS troubleshooting

NMS tools

Ticketing tools

Tools

Netcool

SolarWinds

Nagios

ServiceNow

Remedy

Job description

Skill required: Network Operations - Problem Management Designation: Delivery Lead Manager Qualifications:BE Years of Experience:13 to 18 years

About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Rapidly restore services, minimize customer impact, and eliminate repeat incidents through strong troubleshooting and RCA.
• Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
• Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation.

What are we looking for?

• Primary skill - Problem Management - P5
• Experience in Telecom IT Infrastructure program management and Wireline Network Services, preferably in Telecom Service Assurance
• Strong TCP IP routing and switching fundamentals
• Troubleshooting of MPLS DIA Voice and Wireless services
• Knowledge of NMS tools such as Netcool SolarWinds and Nagios for real time monitoring detection and analysis
• Experience with ticketing tools such as ServiceNow and Remedy

Roles and Responsibilities:

• Perform L2L3 troubleshooting for service incidents
• Analyse alarms, logs, and performance metrics
• Identify root causes related to network configuration hardware or vendor issues
• Restore services within SLA
• Create RCAs and preventive recommendations
• Collaborate with OTA to address design and configuration gaps
• Support major incident management MIM
• In this role you are required to identify and assess complex problems for area of responsibility.
• The person would create solutions in situations in which analysis requires an in-depth evaluation of variable factors.
• Requires adherence to strategic direction set by senior management when establishing near-term goals.
• Interaction of the individual is with senior management at a client and or within Accenture, involving matters that may require acceptance of an alternate approach.
• Some latitude in decision-making in involved.
• you will act independently to determine methods and procedures on new assignments.
• Decisions individual at this role makes have a major day to day impact on area of responsibility.
• The person manages large - medium sized teams and or work efforts (if in an individual contributor role) at a client or within Accenture.

Please note that this role may require you to work in rotational shifts BE About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture