Business Advisory Analyst

Accenture; Hyderabad; On-site; INR 600,000 - 800,000; Full time

Job summary

Accenture is hiring a Business Advisory Analyst in Hyderabad to monitor and troubleshoot network operations. You will work in a NOC environment, analyze incidents, and coordinate with field technicians to resolve issues promptly.

The role requires 3–5 years in network operations, a strong understanding of Cisco routing and switching, and experience with incident/change management. Shifts may be rotational with 24x7 coverage.

Qualifications

• 3 to 5 years of experience in network operations
• Strong knowledge of Cisco routing and switching
• Proficient in incident and change management
• Understanding networking devices: routers and switches

Responsibilities

• Monitor network for alarms, errors, and conditions to avoid performance impact
• Analyze problems, troubleshoot, coordinate with site technicians and other NOCs, and track resolution
• Possess networking expertise and solid fundamentals of networking
• Explain what a NOC is and its role in 24x7 monitoring and defense against disruptions
• Oversee network systems for data storage and software updates
• Validate the ability to install, configure, operate, and troubleshoot medium-size router and switched networks
• Analyze and solve low-complexity problems with guidance
• Interact with peers within Accenture before escalating to supervisors
• Possibly limited exposure to clients or management
• Follow daily work instructions with room for new assignments
• Work in rotational shifts and provide 24x7 monitoring and incident handling
• Track events like fiber cuts, outages, and vendor communications through to resolution
• Document RFOs and vendor actions, interacting with third party providers

Skills

Cisco Routing and Switching Operations

Education

Any Graduation

Job description

Skill required:

Network Services - Cisco Routing and Switching Operations

Designation:

Business Advisory Analyst

Qualifications:

Any Graduation

Years of Experience:

3 to 5 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities.Visit us at www.accenture.com

What would you do?

• Responsible for monitoring the network for alarms or errors or certain conditions that may require special attention to avoid impact on the networks performance.


• Main objective is to analyze problems, perform troubleshooting, communicate with site technicians and other NOCs, and track problems through resolution.


• Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network


• A network operations center (NOC) is a centralized location where computer, telecommunications or satellite networks systems are monitored and managed 24-7. It is the first line of defense against network disruptions and failures.


• The NOC oversees network systems to manage data storage, update software


• A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks.

What are we looking for?

• Primary skill - Cisco Routing and Switching Operations - P1


• Incident and Change Management


• Network Infrastructure


• Network fundamentals


• Understanding all the networking devices , Routers switches etc


• IP connectivity access ,addressing and services


• Network security fundamentals, Installation, Configuration, Operation, Administration and Troubleshooting Fundamental IPv4 & IPv6 Business Networks

Roles and Responsibilities:

• In this role you are required to do analysis and solving of lower-complexity problems.


• Your day to day interaction is with peers within Accenture before updating supervisors.


• In this role you may have limited exposure with clients and or Accenture management.


• You will be given moderate level instruction on daily work tasks and detailed instructions on new assignments.


• The decisions you make impact your own work and may impact the work of others.


• You will be an individual contributor as a part of a team, with a focused scope of work.


• Please note that this role may require you to work in rotational shifts


• Provide 24 by 7 365 monitoring of ticket queue phones and IRC channel


• Manage network events such as Fiber cuts or Leased Wave outage Notify dark fiber providers of outage and manage event to resolution verify quality of remedial work by measuring power levels etc and provide all stakeholders with periodic updates


• Link Down Latency Packet Loss Network Traffic Issues and Routing and BGP issues Familiarity and understanding of router show commands and how to interpret the output


• Manage client s optical network manage alarms and faults in a multi vendor environment and Tracking of all work in ticketing system network interconnects with internal and external network operators


• Track and maintain a repository of RFOs and vendor improvements or actions and be able to represent client during external calls with 3rd party providers


• Manage troubleshooting confirming fix and restoring traffic from network incidents reported by internal teams and third party teams engaging field resources and inventory teams as necessary


• Fiber Leased wave ID Next action time or dates Issue type and close code outage resolution time etc

Any Graduation

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