Network & Svcs Operations Representative

Accenture; Bengaluru; On-site; INR 1,200,000 - 2,100,000; Full time

Job summary

Accenture in Hyderabad is seeking a Network & Services Operations Representative to configure, integrate, and oversee the life cycle of telecom network elements. You will manage configurations across Fulfillment and Assurance and support customer activations and configuration adjustments.

The role requires deep knowledge of network infrastructures, strong data accuracy in back-office records, and collaboration with cross-functional teams to ensure seamless service delivery and timely issue

Qualifications

• Must have 12 years of experience in Network Infrastructures.
• 15 years full-time education is required.
• Strong knowledge of telecommunication network elements and their configuration management.

Responsibilities

• SME role; collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize network element configurations to improve operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Skills

Network Infrastructures

Education

15 years full time education

Job description

Project Role : Network & Svcs Operations Representative
Project Role Description : Configure, integrate and manage the life cycle of telecommunication network elements and associated configuration across Fulfillment and Assurance. Manage back office system data records. Support customer activations and configuration adjustments.
Must have skills : Network Infrastructures
Good to have skills : NA
Minimum 12 year(s) of experience is required
Educational Qualification : 15 years full time education

Summary:
As a Network and Services Operations Representative, a typical day involves configuring, integrating, and overseeing the entire life cycle of telecommunication network elements. This role includes managing associated configurations across both Fulfillment and Assurance processes. The position requires maintaining accurate back office system data records and providing essential support for customer activations and configuration modifications. The workday is dynamic, involving coordination with various teams to ensure seamless network operations and timely resolution of any issues that arise during service delivery.

Roles & Responsibilities:

• Expected to be an SME, collaborate and manage the team to perform.
• Responsible for team decisions.
• Engage with multiple teams and contribute on key decisions.
• Expected to provide solutions to problems that apply across multiple teams.
• Lead efforts to optimize network element configurations to improve operational efficiency.
• Facilitate communication between technical teams and stakeholders to ensure alignment on project goals.
• Mentor junior team members to support their professional growth and enhance team capabilities.

Professional & Technical Skills:

• Must To Have Skills: Proficiency in Network Infrastructures.
• Strong knowledge of telecommunication network elements and their configuration management.
• Experience in managing network life cycle processes including Fulfillment and Assurance.
• Ability to maintain and update back office system data records accurately.
• Skilled in supporting customer activations and handling configuration adjustments effectively.
• Familiarity with network monitoring and troubleshooting techniques to ensure service reliability.

Additional Information:

• The candidate should have minimum 12 years of experience in Network Infrastructures.
• This position is based at our Hyderabad office.
• A 15 years full time education is required.

15 years full time education

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Visit us at www.accenture.com

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