Network & Svcs Operation Specialist

Accenture; Navi Mumbai; On-site; INR 1,500,000 - 2,100,000; Full time

Job summary

Accenture in Navi Mumbai is seeking an experienced Network & Services Operation Specialist to transform back office and network operations, improve customer experience, and drive revenue growth. You will manage billing processes, resolve issues, and ensure compliance with policies.

The role requires 7–11 years of programming and data analysis experience, strong SQL/Python skills, and familiarity with Databricks, Palantir, and GenAI projects.

Qualifications

• 7 years of professional programming and data analysis experience.
• Experience with SQL, Python and data tools is required.
• Knowledge of telecom billing and networking concepts is preferred.

Responsibilities

• Analyze and solve moderately complex problems.
• Develop new SQL/Python queries and optimize data workflows.
• Collaborate with teams to ensure accurate billing processes.
• Lead mid-sized work efforts and participate in rotation shifts.

Skills

Critical thinking

Numerical skills

Problem solving

Organizational skills

Analytical mind

Team collaboration

Telecom products knowledge

Education

Graduation

Tools

SQL

Python

PySpark

Databricks

Palantir

GenAI

Machine Learning

Job description

Skill required: Network Billing Operations - Problem Management
Designation: Network & Svcs Operation Specialist
Qualifications: Any Graduation
Years of Experience: 7 to 11 years
About Accenture Accenture is a global professional services company with leading capabilities in digital, cloud and security.Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

Helps transform back office and network operations, reduce time to market and grow revenue, by improving customer experience and capex efficiency, and reducing cost-to-serve Good Customer Support Experience preferred with good networking knowledge Manage problems caused by information technology infrastructure errors to minimize their adverse impact on business and to prevent their recurrence by seeking the root cause of those incidents and initiating actions to improve or correct the situation. Network Billing Operations involves managing and processing billing for network services. This includes generating invoices, tracking payments, and resolving billing issues. The goal is to ensure accurate and timely billing for customers. Key tasks involve maintaining billing records, handling customer inquiries, and ensuring compliance with billing policies. 7 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage, Direct active participation on GenAI and Machine Learning projects Desire to learn and understand data models and billing processes

• Critical thinking
• Experience with reporting and metrics- strong numerical skills
• Experience in expense, billing, or financial management
• Experience in process/system management
• Good organizational skills, self-disciplined, systematic approach with good interpersonal skills
• Flexible, Analytical mind, Problem solver
• Knowledge of Telecom Products and Services

What are we looking for?

7 years of programming skills- advanced level in relation to responsibility for maintenance of existing & creation of new queries via SQL scripts, Python, PySpark programming skills, experience with Databricks, Palantir is advantage, Direct active participation on GenAI and Machine Learning projects

Roles and Responsibilities:

• In this role you are required to do analysis and solving of moderately complex problems
• Typically creates new solutions, leveraging and, where needed, adapting existing methods and procedures
• The person requires understanding of the strategic direction set by senior management as it relates to team goals
• Primary upward interaction is with direct supervisor or team leads
• Generally interacts with peers and/or management levels at a client and/or within Accenture
• The person should require minimal guidance when determining methods and procedures on new assignments
• Decisions often impact the team in which they reside and occasionally impact other teams
• Individual would manage medium-small sized teams and/or work efforts (if in an individual contributor role) at a client or within Accenture
• Please note that this role may require you to work in rotational shifts

Any Graduation

About Accenture

Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities.

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities.