Business Advisory Associate

8138 Acn Solutions Pvt.Ltd. Company; Hyderabad; On-site; INR 350,000 - 550,000; Full time

Job summary

Accenture is seeking a Business Advisory Associate with Cisco routing and switching operations expertise to join our workforce management team in Hyderabad. The role focuses on coordinating tickets, vendor interactions, and site access, while ensuring timely resolution and quality customer service.

The candidate should have 1–3 years of experience, be proficient in English, and comfortable working in a ticketing environment with global stakeholders.

Qualifications

• Any Graduation
• Years of Experience: 1 to 3 years

Responsibilities

• Solve routine problems largely through precedent and guidelines.
• Interact within your own team and direct supervisor.
• Receive detailed to moderate instruction on daily work tasks and new assignments.
• Make decisions that impact your own work.
• Be an individual contributor as part of a team with a focused scope of work.
• Role may require rotational shifts.
• Interface between client and vendors for site access, dispatch, and material receipts.
• Receive client tickets to manage site access, material receipts, shipments and technician dispatch.
• Coordinate customer requested work with field technicians to ensure completion.
• Manage the database for dispatch of metro based field technicians.
• Perform root cause analyses and update tools and documentation accordingly.
• Maintain site access lists and portal rosters across vendors and internal teams.
• Document troubleshooting efforts for customer information in data capture tools.
• Support client report preparation and presentation.
• Demonstrate understanding of customer needs and maintain high satisfaction.

Skills

Cisco Routing and Switching Operations

Education

Any Graduation

Job description

Skill required

Network Services - Cisco Routing and Switching Operations Designation: Business Advisory Associate

Qualifications

Any Graduation

Years of Experience: 1 to 3 years

About Accenture

Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Technology and Operations services, and Accenture Song— all powered by the world’s largest network of Advanced Technology and Intelligent Operations centers. Our 784,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners and communities. Visit us at www.accenture.com

About Accenture Accenture is a leading global professional services company that helps the world’s leading businesses, governments and other organizations build their digital core, optimize their operations, accelerate revenue growth and enhance citizen services—creating tangible value at speed and scale. We are a talent- and innovation-led company with approximately 791,000 people serving clients in more than 120 countries. Technology is at the core of change today, and we are one of the world’s leaders in helping drive that change, with strong ecosystem relationships. We combine our strength in technology and leadership in cloud, data and AI with unmatched industry experience, functional expertise and global delivery capability. Our broad range of services, solutions and assets across Strategy & Consulting, Technology, Operations, Industry X and Song, together with our culture of shared success and commitment to creating 360° value, enable us to help our clients reinvent and build trusted, lasting relationships. We measure our success by the 360° value we create for our clients, each other, our shareholders, partners and communities. Visit us at www.accenture.com

What would you do?

• The team works on workforce management solution with different stake holders and work on various Tickets & cases which are actioned resolved accordingly in coordination with multiple vendors & team
• Looking for a candidate who has expertise in Networking and has good knowledge on fundamentals of Network
• A solution that validates the ability to install, configure, operate, and troubleshoot medium-size route and switched networks.

What are we looking for?

• Primary skill - Cisco Routing and Switching Operations - P2
• Excellent English speaking and writing skills is a must (with trainable on Technical Process)?
• Must understand customer support or operations type environment such as project coordinator, Customer service agent, technical support staff or service engineer etc?
• Must have worked in a ticketing systems,tool. Assign,Process Tickets, update tickets, elevate,followup, closure, feedbacks??
• Excellent documentation and data entry skills. Previous experience in updating tools and data bases is an advantage?

Roles and Responsibilities

• In this role you are required to solve routine problems, largely through precedent and referral to general guidelines.
• Your expected interactions are within your own team and direct supervisor.
• You will be provided detailed to moderate level of instruction on daily work tasks and detailed instruction on new assignments.
• The decisions that you make would impact your own work.
• You will be an individual contributor as a part of a team, with a predetermined, focused scope of work.
• Please note that this role may require you to work in rotational shifts
• This position will be the primary interface point between client and Vendors across globe in delivering Site access requests, Dispatch Technicians to site and materials receipts,shipments Rigorously follow established processes
• Receives client tickets to manage, coordinate and perform site access, Material receipts,shipments, technical engineer dispatch to site and similar operation function within required,limited time
• Coordinates customer requested work to be completed by the field technicians and ensures completion?
• Manages the database for dispatch of metro based field technicians?
• Performs root cause analysis to operational problems and follows defined procedures to resolve correctly and update tools, and documents accordingly
• Maintaining permanent site access lists and portal rosters, coordinated between multiple external vendors and internal business unit representatives.?
• Documents troubleshooting efforts and customer information in data capture tool as and when required, transfers call or promptly notifies responsible party for resolution?
• May need to support client report preparation and presentation
• Demonstrates understanding of the customers needs and maintains high customer satisfaction ratings
• Maintains and update various tools (order entry, incident management, knowledge management and client information systems)

Equal Employment Opportunity Statement

We believe that no one should be discriminated against because of their differences.All employment decisions shall be made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, military veteran status, sexual orientation, gender identity or expression, genetic information, marital status, citizenship status or any other basis as protected by applicable law.Our rich diversity makes us more innovative, more competitive, and more creative, which helps us better serve our clients and our communities. Bring your incredible skills and join our global team of innovators. We come together from different backgrounds across the world and work with the latest technologies to create value and growth for our clients. With us, you’ll continue to learn and grow so you can advance in your career. Your personal dreams and ambitions are just as important to us; that’s why we offer support any way we can—when you thrive, we all thrive. Explore your next step at Accenture Belong. Grow. Thrive. Join agreat place to work for reinventors who drive meaningful change for our clients, communities, and the world. Wo rld. Explore your next step at Accenture