Operations Buyer

IBM; Bengaluru; On-site; INR 600,000 - 900,000; Full time

Job summary

IBM Bengaluru is seeking a Procurement Operations Specialist to provide support for procurement applications and processes, as well as accounts payable help requests. You will act as a single point of contact for global procurement professionals and suppliers, ensuring the procurement organization and client organization are well supported.

You will handle call center inquiries, document requests, and resolve issues using the knowledge base, while maintaining accurate records and delivering

Qualifications

• Bachelor's Degree required.
• Bachelor's Degree preferred.

Responsibilities

• Provide Call Center Support: respond to calls/emails, document requests for procurement tools and processes.
• Resolve Problems and Escalate: gather info, create reports, escalate to Level 2 when needed.
• Maintain Accurate Records: create call logs with contact details and documentation.
• Utilize Knowledge Database: consult guidance and use procurement applications knowledge to resolve issues.
• Deliver High-Quality Service: be courteous and empathetic in client interactions and maintain professional call handling.

Skills

Call Center

Problem Solving

Communication

Education

Bachelor's Degree

Bachelor's Degree

Tools

Excel

IBM procurement tools

Accounts payable systems

Microsoft Office

Job description

Your Role and Responsibilities:

As a Procurement Operations Specialist, you will provide support for procurement applications and processes, as well as accounts payable help requests. This role serves as a single point of contact for global procurement professionals and suppliers, ensuring the procurement organization and client organization are well supported.

Your Primary Responsibilities Will Include:

• Provide Call Center Support: Respond to incoming calls and emails, providing high-quality support and resolving client queries related to procurement tools and processes. Effectively receive and document clear and accurate help requests from IBM internal clients and suppliers.


• Resolve Problems and Escalate: Gather relevant problem information, generate problem reports, and escalator to the appropriate Level 2 contact when necessary. Provide regular feedback to clients on the status of their tickets.


• Maintain Accurate Records: Create a call log for every help request, ensuring accurate contact information is obtained and problems/questions are accurately documented.


• Utilize Knowledge Database: Consult the knowledge database for guidance in responding to client questions, and apply knowledge of supported procurement applications to resolve issues.


• Deliver High-Quality Service: Demonstrate courteous and empathetic behavior when interacting with clients, providing professional call handling skills and meeting high-quality standards.

Required Education:

Bachelor's Degree

Preferred Education:

Bachelor's Degree

Required Technical and Professional Expertise:

• Exposure to Procurement Tools: Familiarity with IBM procurement tools and processes, including procurement applications and accounts payable systems.


• Experience Working with Call Centers: Understanding of professional call handling skills, including clear communication, problem determination, and conflict resolution.


• Knowledge of Organizational Structure: Basic understanding of the organizational structure of global procurement and its relationships with internal clients and suppliers.


• Familiarity with Problem-Solving: Exposure to problem-solving techniques, including gathering relevant information, generating problem reports, and escalating issues to higher-level contacts.


• Basic Software Skills: Familiarity with software applications, such as Excel, and ability to effectively utilize knowledge databases for guidance.

Preferred Technical and Professional Experience:

• Designated Language Skills: Proficiency in additional languages may be beneficial for effective communication with global clients and suppliers.


• Software Specific Skills: Familiarity with software applications beyond Excel, such as other Microsoft Office tools, may be advantageous in utilizing knowledge databases and resolving client queries.


• Procurement Application Knowledge: In-depth understanding of supported procurement applications and their functionality may enhance problem-solving capabilities and improve the quality of support provided to clients.

Years of Experience:

2 - 3