Procurement Operations - SME

IBM; Bengaluru; On-site; INR 700,000 - 900,000; Full time

Job summary

IBM in Bengaluru, India, seeks a Procurement Operations Professional to support procurement applications and processes and assist with accounts payable requests. You will be the single point of contact for global procurement professionals and suppliers, using IBM tools and knowledge bases to resolve issues efficiently.

Ideal candidates have a Bachelor's Degree and strong problem-solving, documentation, and client communication skills.

Qualifications

• Experience with procurement applications and processes, including IBM tools and systems.
• Ability to use problem-solving methodologies to identify root causes and provide solutions.
• Experience handling client inquiries with courteous, empathetic service, even under pressure.
• Familiarity with knowledge databases and applying information to respond to questions.
• Experience documenting client interactions and issue resolution with accurate records.

Responsibilities

• Provide Application Support: respond to inquiries and resolve issues in procurement applications and processes.
• Handle Client Inquiries: respond to help requests from IBM internal clients and suppliers professionally.
• Document and Escalate Issues: gather information and create problem reports for Level 2 escalation, maintain records.
• Utilize Knowledge Database: consult resources to respond to questions and apply knowledge to resolve issues.
• Maintain Call Logs: create and update logs for every help request with accurate contact details.

Skills

Procurement Application Knowledge

Problem-Solving Skills

Client Interaction

Knowledge Database Utilization

Documentation and Record-Keeping

Education

Bachelor's Degree

Tools

Excel

Job description

Your Role and Responsibilities:

As a Procurement Operations Professional, you will provide support for procurement applications and processes, as well as accounts payable help requests, serving as a single point of contact for global procurement professionals and suppliers. This role requires strong knowledge of IBM tools and processes, as well as the organizational structure of global procurement.

Your Primary Responsibilities Will Include:

• Provide Application Support: Respond to client inquiries and resolve issues related to procurement applications and processes, utilizing problem-solving skills to determine the root cause of problems and providing clear and accurate solutions.
• Handle Client Inquiries: Receive and respond to help requests from IBM internal clients and suppliers, demonstrating courteous and empathetic behavior, even in difficult situations.
• Document and Escalate Issues: Gather relevant information and create problem reports for escalation to Level 2 contacts, while also maintaining accurate records of client interactions and issue resolution.
• Utilize Knowledge Database: Consult knowledge database for guidance in responding to client questions, and apply knowledge of supported procurement applications to resolve issues efficiently.
• Maintain Call Logs: Create and update call logs for every help request, ensuring accurate contact information and problem documentation.

Required Education:

Bachelor's Degree

Preferred Education:

Bachelor's Degree

Required Technical and Professional Expertise:

• Procurement Application Knowledge: Exposure to procurement applications and processes, including IBM tools and systems, to provide effective support and resolve client inquiries.
• Problem-Solving Skills: Experience working with problem-solving methodologies to determine the root cause of problems and provide clear and accurate solutions.
• Client Interaction: Exposure to handling client inquiries and providing high-quality customer service, demonstrating courteous and empathetic behavior in difficult situations.
• Knowledge Database Utilization: Experience working with knowledge databases to consult and apply knowledge in responding to client questions and resolving issues efficiently.
• Documentation and Record-Keeping: Exposure to creating and maintaining accurate records of client interactions and issue resolution, including problem reports and call logs.

Preferred Technical and Professional Experience:

• Designated Language Skills: Exposure to languages other than primary language to support global procurement professionals and suppliers.
• Software Specific Skills: Experience working with software such as Excel to enhance procurement operations support.
• Coaching and Knowledge: Exposure to coaching and knowledge of internal clients' requirements to provide effective support and resolve client inquiries.

Years of Experience:

6 - 7