Operations Associate - US

ESP Engineered; Bengaluru; On-site; INR 300,000 - 500,000; Full time

Job summary

ESP Engineered is seeking a Customer Support Specialist in Bengaluru, Karnataka. The role involves acting as the primary contact for customers, handling queries through various channels, and maintaining relationships with clients. Candidates should have a degree in management or a related field, experience in customer service, and proficiency in MS Office and CRM tools. The job requires night shift availability. Join us in our mission to promote math and STEM learning across the globe.

Qualifications

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Proficiency in Microsoft Office, CRM software, and ticketing systems.

Responsibilities

• Act as a single point of contact for customer support.
• Respond to customer queries via phone, email, or chat.
• Proactively call customers to build rapport.

Skills

Customer service experience

Excellent communication skills

Conflict resolution skills

Proficiency in Microsoft Office

CRM software knowledge

Education

Degree in management, marketing, communication

Tools

CRM software

Ticketing systems

Job description

Through Bhanzu, we aim to eradicate math phobia and encourage careers in math and STEM fields among learners from across the world. Bhanzu is bridging the gap between dreams and competence enabling students to realize their full potential and introduce them to science, coding and AI, through the lens of math.

Job Description

Roles and Responsibilities

• Act as a single point of contact and be the face of Bhanzu support for the customers.
• Respond to customer queries in a timely and accurate way, via phone, email or chat.
• Proactive outbound calling to build rapport with the customers.
• Identify customers’ needs and requirements and propose suitable solutions quickly and efficiently by coordination with cross-functional teams.
• Follow-up with customers to ensure their issues are resolved.
• Build and maintain long-lasting relationships with existing customers.
• Maintain a deep knowledge of company products and services.

Requirements

• Degree in management, marketing, communication, or a similar field.
• Experience as a relationship manager, in customer service, or a similar role.
• Proficiency in Microsoft Office, CRM software and use of ticketing systems.
• Excellent written, verbal skills and interpersonal skills.
• Good conflict resolution and problem-solving skills.
• Ability to multi-task and display patience when handling tough cases.

Note

• The candidate should be comfortable working in Night Shift