Operations Associate – Rotational Day and Night Shift

Travclan; Delhi; On-site; INR 279,000 - 390,600; Full time

Benefits offered by this job

Fast career growth with quick appraisals

Work directly with founders

ESOPs for team members

Promotions within 2 years

Job summary

Travclan, located in Connaught Place, Delhi, is seeking an Operations Associate. This role requires handling bookings and operations-related tasks while ensuring customer satisfaction.

Ideal candidates will have at least 6 months of full-time experience and be able to manage tight timelines. The position offers a fast-paced environment with significant growth potential and the opportunity to work directly with the founders.

Qualifications

• Minimum of 6 months of full-time work experience.
• Comfortable speaking to clients on call.
• High ownership to complete work.

Responsibilities

• Completing all bookings and operations-related work.
• Coordinate with suppliers and customers for timely delivery.
• Manage feedback and escalations from customers.

Skills

Customer-centric mindset

Strong negotiation skills

Multitasking abilities

Job description

Operations Associate (Rotational Day and Night Shift)

Responsibilities

• Completing all bookings and flight/hotel/package operations-related work including cancellations, refunds, etc.
• Coordinate with suppliers to ensure timely revert on quotes and booking details such as vouchers, confirmations etc.
• Coordinate with customers and vendors to ensure timely delivery.
• Manage feedback and escalations from customers and vendors.
• Ensure customer delight.
• Demonstrate multitasking abilities.

Qualifications

• Minimum of 6 months of full-time work experience.
• Customer‑centric mindset.
• Comfortable speaking to clients on call.
• High ownership to complete work.
• Strong negotiation skills with suppliers.

Benefits

• Work with a young & passionate team that excels and makes an impact.
• Work directly with founders.
• Fast career growth with fast appraisals and salary increases.
• High ownership role in a fast‑paced environment.
• Great culture – no hierarchy or politics.
• ESOPs (30% of team members have ESOPs).
• Promotions (40% of team members promoted in 2 years).
• Aggressive hikes for top performers (median ~25%).

Location & Working Hours

Office location: Connaught Place, Delhi. Day shift will be from the office whereas the night shift will be work from home.

Alternate months: day and night shift.

Work timings: 9:30 till work gets over. Expect 10-12 hours of work in a day during high‑pace periods.

Ideal Candidates Are Not

• Freshers or candidates with less than 6 months of full-time work experience.
• Not comfortable with tight timelines/targets.
• Not disciplined to sit and work.
• Not good at resolving customer queries or escalations.
• Not comfortable with long working hours (10-12 hours daily).
• Not excited about working on Saturdays (6 days a week).

Recruitment Process

1. Aptitude test – 50 minute basic test.
2. Group discussion – 20-30 minutes.
3. Personal interviews – 2-3 video interviews.
4. Offer.