Operations Intern - 6 Months/PPO

Travclan; Delhi; On-site; INR 279,000 - 334,800; Full time

Benefits offered by this job

Informal dress code

Free snacks & beverages

Certificate on completion of Internship

Fast career growth

Job summary

A vibrant travel tech startup in Delhi is looking for an Operations team member to manage booking processes and ensure customer satisfaction. Responsibilities include handling bookings, managing supplier relationships, and ensuring timely payments. The role demands a customer-centric attitude, exceptional negotiation skills, and the ability to work under tight deadlines. Successful candidates can expect fast growth and have opportunities for higher stipends as well as promotions. This dynamic environment promises a rewarding experience for dedicated individuals.

Qualifications

• Must handle tight timelines and targets effectively.
• Should be disciplined and able to work extended hours.
• Ability to resolve customer queries is crucial.

Responsibilities

• Handling all bookings and business operations-related work.
• Ensure timely payments to suppliers and deliveries to customers.
• Manage feedback and escalations from customers and vendors.

Skills

Customer-Centric

Negotiation skills

Communication

Ownership

Job description

About us

We are B2B Travel Tech startup that is reshaping the way travel agents sell and deliver exceptional travel experiences worldwide. We enable travel agents to book flights, hotels & holidays conveniently and we provide comprehensive end-to-end on-ground travel services. We do over INR 1000 crore+ GMV (sales) and are growing rapidly.

Our strong business model and focus on delivering excellent customer experience has facilitated our sustainable growth funded by internal cashflows. To fuel innovation and growth, we have raised USD 5.5mn+ funds from marquee global investors!

Profile Overview

Operations at TravClan is a key role that focuses on managing end to end booking operations across products while ensuring customer delight. Handling on ground operations, increasing GMV & processing bookings on time falls under few high priority activities undertaken in Operations.

Growth Prospects

• Stipend - Your starting stipend will be INR 25000 for the first 3 months. After three months, based on your performance your stipend will gradually increase. The increase will happen as follows: 1-3 months INR 25000; 4-6 months INR 30000.

• Certificate on completion of Internship. PPO on delivering exceptional results with CTC ranging between 5.4 to 7.5 LPA.

• Perks: Informal dress code, Free snacks & beverages

Whats on Offer

• Work with a young & passionate team to excel and make an impact
• Work directly with the founders
• Fast Career Growth with fast appraisals and fast salary increase
• Super passionate team with deep conviction which has stayed together during covid.
• Very high ownership role in a fast paced environment
• Great Culture -> No hierarchy / politics nonsense guaranteed!

Our founding team

The founding team has aced their respective leadership roles at successful internet startups in India, which are as follows:

• Ashish - Cofounder, leads technology, Ex CTO Cars24, CTO FabFurnish, Gaadi.
• Arun - Cofounder, leads product, Ex Cars24, TravelTriangle, TripFactory, IIM Bangalore.
• Chirag - Cofounder, leads business, Ex Oyo, TravelTriangle, IIM Ahmedabad, IIT Roorkee.

Company Profile

• You read the detailed company profile here.
• To know more about us, have a look at a few videos on Youtube!

What we are looking for

Roles & Responsibilities

• Handling all bookings and business operations-related work
• Closely working with the suppliers in ensuring timely revert on queries & smooth post-booking operations such as booking confirmations, sharing vouchers, etc.
• Ensuring timely payments to suppliers and deliveries to customers.
• Effectively managing feedback and escalations from customers and vendors.
• Ensuring customer delight
• Regular and timely completion of agent KYC

Check if you fit in the role

You Must

• Be Customer-Centric
• Enjoy speaking to clients on call
• Have high ownership to complete your work
• Be good at negotiating with suppliers

You Can

• Improve business acumen
• Improve negotiation skills

You Want to

• Improve business acumen
• Improve negotiation skills

This role is not ideal for someone who is

• Not comfortable with tight timelines/targets
• Not disciplined to sit and work
• Not good at resolving customer queries or escalations
• Not comfortable with long working hours i.e. 10 - 12 hours daily
• Not excited about working on Saturdays (6 days a week)

The Recruitment Process

1. Aptitude Test & Group Discussion: The first step of the recruitment process is a 50-minute basic aptitude test, followed by a 20-30 minute group discussion round on a separate date.
2. Personal Interviews: 2-3 video interviews. Detailed discussions about the job profile, company & candidature are discussed in these rounds.
3. Extending an offer: On successfully clearing the interview rounds, the job offer is extended to the candidate.

Important Points

• Office Location - Connaught Place (Work from office)
• Work Timings - 9:30 till work gets over. You are considering joining a startup. Building anything of value takes time. The majority of our exits happen within the first 2 months of people joining because new joiners are not able to adjust to the high pace environment. You can expect 10-12 hours of work in a day!
• Fast pace translates to fast growth and exciting responsibilities.
  • ESOPs - 30% of team members have ESOPs
  • Promotions - 40% of team members get promoted in 2 years
  • Aggressive hikes for top performers - with median hikes ~25%

Looking forward to having you on board with us!