Operations Associate - Education Manager (Night Shift- IST)

Pinnacle Xplore - Tutoring; India; On-site; INR 500,000 - 700,000; Full time

Job summary

Pinnacle Xplore - Tutoring is seeking an Operations Associate – Education Manager to be the key liaison for student and parent accounts. This remote role involves managing relationships, coordinating with tutors, and ensuring the smooth delivery of educational services.

The ideal candidate will have 3–4 years of experience in sales and operations, excellent communication skills, and proficiency in CRM tools. A Bachelor's degree in a related field is also preferred, along with the ability to multitask and work independently.

Qualifications

• 3–4 years of experience in Sales and Operations.
• Prior experience in Sales and Operations Management.
• Excellent verbal and written English communication skills.
• Strong customer relationship management abilities.
• Ability to multitask and work independently.

Responsibilities

• Manage student and parent accounts ensuring satisfaction.
• Primary contact for parents and students.
• Coordinate with tutors for scheduling and attendance.
• Monitor class performance and implementation of process improvements.

Skills

Customer relationship management

Communication skills

Problem-solving

Multitasking

Education

Bachelor's degree in Business, Education, Operations, or related field

Tools

Zoho CRM

Google Workspace

MS Office

Job description

Job Title: Operations Associate – Education Manager (Remote)

Role Overview

We are looking for a proactive and organized Operations Associate – Education Manager to manage student and parent relationships, coordinate with tutors, oversee daily operations, and ensure a smooth learning experience.

Key Responsibilities

• Manage student and parent accounts, ensuring high satisfaction and retention.
• Act as the primary point of contact for parents and students.
• Handle feedback, escalations, and operational concerns professionally.
• Coordinate with tutors regarding scheduling, attendance, and student progress.
• Monitor class execution and academic performance.
• Follow up on leads, renewals, and enrollment opportunities.
• Maintain CRM records and operational reports.
• Support onboarding of new students and tutors.
• Identify and implement process improvements.

Requirements

• Preferred 3–4 years of experience in Sales and Operations.
• Prior experience in both Sales and Operations Management is mandatory.
• Excellent verbal and written English communication skills.
• Strong customer relationship management and stakeholder‑handling abilities.
• Proficiency in CRM platforms (preferably Zoho CRM), Google Workspace, and MS Office.
• Ability to multitask, solve problems, and work independently.
• Must be available for night shifts.
• Reliable high‑speed internet and work setup required.

Preferred Background

• Bachelor's degree in Business, Education, Operations, or a related field.
• Experience in education, ed‑tech, customer success, or service operations is preferred.