Operations Associate

Interview Kickstart; India; On-site; INR 300,000 - 600,000; Full time

Job summary

A professional training and coaching provider in India is seeking an Operations Associate to manage day-to-day operational workflows. This role involves ensuring the smooth execution of live classes and supporting various internal teams. The ideal candidate will have a bachelor's degree and strong communication, organizational, and multitasking skills. Working night shifts is required. This full-time position offers an entry-level opportunity in a fast-paced environment.

Qualifications

• Bachelor's degree in any discipline required.
• Strong communication and organizational skills essential.
• Must be comfortable working night shifts (8pm - 5:30am IST).
• Proficiency with LMS platforms, spreadsheets, and video management systems.

Responsibilities

• Manage resources, schedules, and content updates on LMS.
• Handle video operations including uploads and organizing libraries.
• Support live classes through session monitoring and troubleshooting.
• Provide customer support by responding to queries.
• Supporting live classes, including session monitoring, troubleshooting, and real-time coordination.
• Providing customer support by responding to queries and ensuring a smooth learner experience.
• Assisting with instructor hiring, onboarding, and ongoing coordination.

Skills

Strong communication skills

Organizational skills

Ability to multitask

Attention to detail

LMS platforms

Attention to detail

Night shift

Education

Bachelor’s degree in any discipline

Tools

Learning Management System (LMS)

Spreadsheets

Video management systems

Job description

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Overview

We are looking for an Operations Associate who can manage day-to-day operational workflows, ensure smooth execution of live classes, and support internal teams across scheduling, content management, and customer experience. This role requires strong coordination skills, attention to detail, and the ability to multitask in a fast-paced environment.

What You Will Be Responsible For

• Managing resources, schedules, and content updates on IK’s Learning Management System (LMS)
• Handling video operations including YouTube and Vimeo uploads, organizing video libraries, and tracking publishing timelines
• Executing assigned tasks and projects based on business needs with high ownership and reliability
• Managing operational communication — extensive emailing, calendar coordination, and spreadsheet management
• Supporting live classes, including session monitoring, troubleshooting, and real-time coordination
• Providing customer support by responding to queries and ensuring a smooth learner experience
• Assisting with instructor hiring, onboarding, and ongoing coordination

Preferred Qualifications

• Bachelor’s degree in any discipline
• Should be comfortable working in night shift (8pm - 5:30am IST)
• Strong communication and organisational skills
• Comfortable working with tools such as LMS platforms, spreadsheets, and video management systems
• Ability to multitask, prioritize, and deliver in a fast-paced environment

Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Other
• Industries: Professional Training and Coaching, Education, and Internet Marketplace Platforms

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