Operations Associate

Educational Initiatives (EI); New Delhi; On-site; INR 500,000 - 900,000; Full time

Job summary

Educational Initiatives (EI) is seeking an Operations Associate to plan and coordinate the thinking assessments program for a group of schools, ensuring smooth execution and professional liaison with POCs and teachers.

You will maintain proactive communication, prepare reports and dashboards, and drive continuous improvement. The role emphasizes empathy, collaboration, and a strong customer-service mindset to retain partner schools.

Qualifications

• Strong client communication skills and a proactive approach.
• Excellent listening skills with patience.
• Proficiency in Science and Mathematics; English is a plus.
• Exceptional organizational skills for planning and execution.
• Dynamic, collaborative, and empathetic team player.
• At least 2 years of work experience in a similar role.
• Interest in the education sector and student learning preferred.

Responsibilities

• Plan and coordinate the complete execution of the thinking assessments program for a group of schools.
• Manage and improve dispatch and delivery of assessments with internal teams and logistics partners.
• Maintain proactive communication with schools, POCs and teachers.
• Prepare reports, performance analyses, dashboards and data for schools.
• Observe and improve efficiency through upskilling and continuous improvement.
• Be the face of the organization for schools on a daily basis and help with retention.

Skills

Client communication

Active listening

English proficiency

Organizational skills

Empathy

Experience in similar role

Education sector interest

Job description

Job Summary

Operations Associate. Plan and coordinate the complete execution of the thinking assessments program for a group of schools. Maintain a robust, proactive, and professional communication with the schools and concerned POCs and teachers. Be the face of the organization for the school on daily basis and contributing to the retention of the schools by providing best possible support and experience.

Responsibilities

• Plan and coordinate the complete execution of the thinking assessments program for a group of schools.
• Manage and improve the assessments dispatch and delivery to the assigned schools, in coordination with the internal team/partners, clients and external logistics partners.
• Maintain a robust, proactive, and professional communication with the schools and concerned POCs and teachers.
• Prepare, work on all forms of reports, performance analysis and inputs, dashboards and data necessary for the schools.
• Observe, reflect, and improve the efficiency of work in all aspects, individually as well as for the team, through constant upskilling and improvement.
• Be the face of the organization for the school on daily basis and contributing to the retention of the schools by providing best possible support and experience.

Requirements

• Very Strong understanding and direct experience of client communication
• Strong listening skills and ability to understand and comprehend the situation, with patience.
• Proficiency in Science and Mathematics, English will be an added advantage.
• Exceptional organizational skills required - both in terms of planning and execution.
• A dynamic personality with proactive collaboration and also empathy towards the colleagues.
• A minimum of 2 years of proper work experience in a similar field or position.
• A progressive mind-set who understands long term vision and problem solving.
• Candidates with genuine interest in education sector and students learning are preferable.

Skills

• Data Cleaning / sorting / manipulation / Analysis
• Strong Business communication Written and Vocal
• Crisis management and negotiations
• Exception professional ethics and work management

Job Details

• Job Type: Full time
• Location: Delhi, India
• Job Opening Name: Operations Associate

Disclaimer: This job posting has been aggregated from external source. Role details, content, and availability are subject to change. Applicants are advised to confirm the latest information directly on the company website before applying.