Operations and Support Manager

White Force Outsourcing Services; Navi Mumbai; On-site; INR 550,000 - 900,000; Full time

Job summary

White Force Outsourcing Services in Navi Mumbai is seeking a Regional SCM Coordinator with 5+ years of experience in reverse logistics and third-party logistics management. You will coordinate with regional teams and external agencies to optimize device recovery and reduce turnaround times.

Strong Excel skills (Pivot, VLOOKUP/XLOOKUP, Macros) and experience tracking KPIs are essential. Telecom/electronics recovery experience is preferred and you will report to internal stakeholders with MIS

Qualifications

• 2+ years in supply chain/logistics or reverse logistics.
• Experience with telecom/electronics device recovery preferred.
• Strong Excel skills: Pivot, VLOOKUP/XLOOKUP, Macros.
• Experience managing third-party logistics providers.

Responsibilities

• Coordinate with regional SCM teams and external logistics agencies for device recovery and reverse logistics.
• Ensure faster pickup of returned devices and reduce turnaround time.
• Track device recovery, pending pickups, and agency/rider performance.
• Manage 3rd-party logistics agencies and riders against KPIs.
• Prepare MIS and analyze recovery data using Advanced Excel.
• Identify process gaps and drive improvements in recovery and logistics operations.
• Maintain records and timely reporting to internal stakeholders.

Skills

Reverse Logistics

Supply Chain

Coordination

Communication

Analytics

Education

Bachelor's degree in Supply Chain, Logistics, or related field

Tools

Advanced Excel

MIS

Job description

Regional SCM Coordinator Navi Mumbai

Experience: 5+ Years | Job Type: Full-time

We are looking for an experienced Regional SCM Coordinator with strong expertise in Reverse Logistics, Supply Chain Recovery, and Third-Party Logistics Management.

Key Responsibilities:

• Coordinate with regional SCM teams and external logistics agencies for device recovery and reverse logistics.
• Ensure faster pickup of returned/churn telecom devices and reduce turnaround time.
• Track device recovery, pending pickups, and agency/rider performance.
• Manage and monitor 3rd-party logistics agencies and riders against defined KPIs.
• Prepare MIS and analyze recovery data using Advanced Excel - Pivot Tables, VLOOKUP/XLOOKUP, Macros, MIS.
• Identify process gaps and drive improvements in recovery and logistics operations.
• Maintain accurate records and ensure timely reporting to internal stakeholders.

Requirements:

• 2+ years of experience in Supply Chain / Logistics / Reverse Logistics / Recovery Operations.
• Experience in telecom, electronics, device recovery, or similar industries preferred.
• Strong knowledge of Advanced Excel - Pivot Tables, VLOOKUP/XLOOKUP, Macros, MIS.
• Experience managing third-party logistics agencies is preferred.
• Strong coordination, communication, follow-up, and problem-solving skills.
• Bachelor's degree in Supply Chain, Logistics, Business Administration, or related field preferred.

Location: Navi Mumbai