Operations Analyst Intern

BlissClub Fitness Private Limited; Bengaluru; On-site; INR 240,000 - 360,000; Full time

Job summary

Blissclub sits at the intersection of fashion and analytics, seeking a curious Operations Analyst to own returns and warehouse flow across our D2C, B2B and retail channels. You will build reporting, SOPs, and a live view of inventory across three fulfilment centres.

You’ll work on end-to-end returns, QC tracking, SLA adherence, and data-driven improvements using SQL, Excel, and AI tools. A fast-paced startup mindset is essential.

Qualifications

• Recent graduate, or 0–1 years in operations, supply chain, e-commerce, or analytics.
• SQL - comfortable writing queries and working with large datasets.
• Strong Excel / Google Sheets.
• Comfortable using AI tools (Claude, etc.) to move faster on analysis and automation.
• Understanding of how an e-commerce order moves from order to refund.
• Quick learner with ownership mindset to close gaps.
• Curiosity about D2C and Blissclub specifically.

Responsibilities

• Own the returns flow end-to-end across D2C, B2B and Retail channels.
• Build SOPs for returns, inwarding triggers, TAT, and QC bucketing.
• Define segregation rules to keep inventory clean across channels.
• Track QC outcomes, monitor recovery rates, and flag value loss.
• Build daily reporting on returns across channels and conditions.
• Work with warehouse teams across 3 fulfilment centres on day-to-day execution.
• Support inbound execution, drive SLA adherence, and GRN closure.
• Reconcile shipped vs received quantities and identify gaps.
• Coordinate with 3PLs to unblock inventory; build dashboards.
• Pull data across systems and ship actionable insights.

Skills

SQL

Excel/Sheets

AI tools

Data analysis

E-commerce flow

Ownership

Problem solving

Tools

Claude

Job description

Blissclub is one of India’s fastest-growing apparel brands, built with a singular mission: to build comfortable and functional apparel for India. We are reimagining the apparel space not just designing products, but building a movement. What started as a community-first D2C brand has expanded into experience-led retail destinations where our Blissqueens don’t just shop, they connect, discover, and belong.

Founded in 2020 by ISB alum Minu Margeret, Blissclub raised its Series A of $15 million in May 2022, led by Eight Roads Ventures and Elevation Capital. This was followed by a Pre-Series B round of ₹33 crore and a Series B round of ₹160 crore, led by Singularity.

Featured on LinkedIn’s Top Startups list in 2022 and 2025, we’re one of India’s fastest-growing D2C brands redefining comfortable apparel for India.

Duration: 3 months

About the Role:

This role sits across three things: returns, analytics, and warehouse operations.

You’ll own the returns function end-to-end across our D2C, B2B and retail channels, build the reporting and dashboards that give ops daily visibility, and work inside the live warehouse flow across our 3 fulfilment centres.

It’s a build role — you’ll be setting up processes and reporting from the ground up, not maintaining what already exists.

Project-driven, 3 months. You’ll be measured on what you ship.

What You’ll Own:

1. Returns & QC - D2C, B2B and Retail

• Own the returns flow end-to-end across all channels — customer returns, exchanges, RTO and RTV
• Build the SOPs for B2B and retail returns: inwarding triggers, TAT, ownership, and clear QC bucketing (pass, fail, damage, discard)
• Define segregation rules so retail and B2B inventory stays cleanly separated, and handle exception cases with a documented approach
• Track QC outcomes on returned inventory, monitor recovery rates, and flag where value is leaking
• Build daily reporting on what came back, from which channel, and in what condition

2. Warehouse Operations

• Work closely with warehouse teams across our 3 fulfilment centres on day-to-day execution
• Track TAT adherence on returns inwarding, QC and putaway
• Support inbound execution - ensure warehouses are prepped for incoming shipments with clear visibility on timelines and SKUs, and drive SLA adherence on inwarding and GRN closure
• Reconcile shipped vs received quantities at SKU level, identify gaps (shortage, excess, damage), dig into root causes, and drive corrective action
• Coordinate with warehouse teams and 3PL partners to unblock stuck inventory
• Build the dashboards and reporting layer for operations
• Pull data across systems, build views, and ship insights not raw data dumps
• Extend coverage beyond returns: first mile, mid mile, last mile and POs

What We’re Looking For:

• Recent graduate, or 0–1 years in operations, supply chain, e-commerce, or analytics
• SQL - comfortable writing queries and working with large datasets
• Strong Excel / Google Sheets
• Comfortable using AI tools (Claude, etc.) to move faster on analysis and automation
• A real understanding of how an e-commerce order moves - order, pick, pack, ship, deliver, return, refund, RTO
• Quick learner and problem solver. You’ll be handed ambiguity, not instructions
• Ownership mindset. In a startup nobody briefs you every morning - you find the gap and close it
• Curiosity about D2C and about Blissclub specifically

What You Get:

• A high-ownership scope to run with
• Exposure across 3 fulfilment centres and D2C, B2B, marketplace and retail channels
• Direct working relationship with the ops leadership team