Operational Excellence Lead

Metaphor Infotech Mumbai; Gurugram District; Hybride; INR 1 800 000 - 4 000 000; Plein temps

Résumé du poste

Big 4 in India seeks an Assistant Manager for Business Transformation, Lean OpEx & AI Enablement to lead enterprise process improvements and implement AI-enabled solutions. You will drive value through DMAIC, VSM, and RPA initiatives with global stakeholders and cross-functional teams.

The role requires 7–10 years of experience in transformation, Lean Six Sigma Black Belt/MBB, strong analytical capabilities and change management skills to realize measurable productivity gains and cost benefits.

Qualifications

• Experience in Business Transformation, Operational Excellence or Lean OpEx.
• Lean Six Sigma Black Belt or Master Black Belt certification.
• Proven track record delivering enterprise transformation projects.
• Strong process mapping, DMAIC and root-cause analysis skills.
• Experience with automation, analytics and AI-enabled initiatives.
• Excellent stakeholder management and communication skills.

Responsabilités

• Lead business process assessments, operational diagnostics and end-to-end transformation initiatives.
• Apply Lean Six Sigma methodologies, including DMAIC, Value Stream Mapping, Root Cause Analysis and process re-engineering.
• Design current-state and target-state processes, identify improvement opportunities and develop implementation roadmaps.
• Identify and implement AI/GenAI, intelligent automation, RPA and analytics solutions to improve operational efficiency.
• Partner with business, technology, data and risk teams to develop scalable and responsible AI-enabled solutions.
• Build business cases, quantify productivity and cost benefits, and track value realization.
• Lead stakeholder engagement, change management, training and adoption activities.
• Establish continuous improvement frameworks, performance metrics and governance mechanisms.
• Collaborate with global stakeholders and senior leadership to deliver transformation outcomes.

Connaissances

Lean Six Sigma

Stakeholder management

Analytical thinking

Communication skills

Outils

Power BI

Process mining

RPA platforms

Workflow automation

AI/GenAI

Description du poste

Assistant Manager Business Transformation, Lean OpEx & AI Enablement

Company: Big 4
Locations: Gurugram
Experience: 7–10 years, depending on level
Work Mode: As per business requirements
Function: Business Transformation | Operational Excellence | AI & Intelligent Automation

About the Role

We are looking for experienced transformation professionals to drive enterprise process improvement, operational excellence and AI-enabled business transformation initiatives. The ideal candidate will combine strong Lean Six Sigma expertise with the ability to identify process inefficiencies, redesign operating models and implement technology-led solutions that deliver measurable business value.

The role involves working with global stakeholders and cross-functional teams to improve productivity, streamline operations, strengthen governance and enable sustainable change.

Key Responsibilities

• Lead business process assessments, operational diagnostics and end-to-end transformation initiatives.
• Apply Lean Six Sigma methodologies, including DMAIC, Value Stream Mapping, Root Cause Analysis and process re-engineering.
• Design current-state and target-state processes, identify improvement opportunities and develop implementation roadmaps.
• Identify and implement AI/GenAI, intelligent automation, RPA and analytics solutions to improve operational efficiency.
• Partner with business, technology, data and risk teams to develop scalable and responsible AI-enabled solutions.
• Build business cases, quantify productivity and cost benefits, and track value realization.
• Lead stakeholder engagement, change management, training and adoption activities.
• Establish continuous improvement frameworks, performance metrics and governance mechanisms.
• Collaborate with global stakeholders and senior leadership to deliver transformation outcomes.

Mandatory Skills & Experience

• Relevant experience in Business Transformation, Operational Excellence, Process Excellence, Lean OpEx or Management Consulting.
• Lean Six Sigma Black Belt or Master Black Belt certification.
• Proven experience leading process improvement, business process re-engineering or enterprise transformation projects.
• Strong understanding of process mapping, VSM, DMAIC, root cause analysis and continuous improvement.
• Experience with automation, analytics, AI/GenAI or other technology-enabled transformation initiatives.
• Strong stakeholder management, analytical, communication and problem-solving skills.
• Demonstrated ability to measure and communicate business outcomes such as cost savings, productivity improvements, cycle-time reduction or quality enhancement.

Preferred Background

Candidates from Big Four / management consulting firms, global capability centres (GCCs), BFSI, technology, shared services, business operations and enterprise transformation teams are encouraged to apply.

Experience with Power BI, process mining, RPA platforms, workflow automation, analytics or AI-enabled process optimization will be an advantage.

Ideal Candidate Profile

We are looking for professionals who can connect process excellence with technology-led transformation, demonstrate measurable business impact and drive sustainable operational improvements.

Keywords: Business Transformation, Lean Six Sigma, Black Belt, Operational Excellence, Process Excellence, Business Process Re-engineering, BPR, Continuous Improvement, Lean OpEx, AI, GenAI, Agentic AI, Intelligent Automation, RPA, Process Mining, Value Stream Mapping, DMAIC, Change Management, Productivity Improvement.