Lead - Business Excellence (Blue Collar Workforce Management)

TAAS Partners; Bengaluru; On-site; INR 3,000,000 - 6,000,000; Full time

Job summary

TAAS Partners in Bengaluru is seeking a Lead – Operational Excellence to drive process improvement across business operations. You will design scalable processes, build governance frameworks, and lead transformation initiatives with cross-functional teams.

The ideal candidate will have 8–12 years of experience in operational excellence, demonstrated cross-functional leadership, and a strong foundation in Lean, Six Sigma, and BPM. This role offers significant impact in a fast-growing organization.

Qualifications

• 8–12 years of experience in Operational Excellence, Business Transformation, Process Excellence, Consulting, or Continuous Improvement roles.
• Strong experience in designing and implementing scalable operational processes in high-growth or large-scale organizations.
• Demonstrated success in leading cross-functional transformation programs with measurable business outcomes.
• Deep understanding of process improvement methodologies such as Lean, Six Sigma, Kaizen, BPM, or similar frameworks.

Responsibilities

• Lead operational excellence and transformation initiatives across key business functions.
• Design, standardize, and optimize end-to-end operational processes to improve efficiency, quality, and scalability.
• Identify operational bottlenecks through data analysis, process mapping, and stakeholder engagement, and drive sustainable solutions.
• Build governance frameworks, operating rhythms, SOPs, and performance management systems that enable consistent execution.
• Drive process automation and digital transformation initiatives in collaboration with Product, Technology, and Operations teams.
• Establish KPIs, dashboards, and reporting mechanisms to monitor operational performance and identify improvement opportunities.
• Lead cross‑functional projects focused on cost optimization, productivity improvement, turnaround time reduction, and customer experience enhancement.
• Embed continuous improvement methodologies and foster a culture of operational excellence across teams.
• Manage change effectively by ensuring stakeholder alignment, communication, and adoption of new processes.
• Mentor and coach teams on process improvement methodologies and best practices.

Skills

Lean Six Sigma

Data analysis

Process mapping

Stakeholder management

Project management

Change management

Continuous improvement

Automation

Job description

Client - One of the largest New Age players in Blue Collar Workforce Management

Role Overview

We are looking for a highly driven Lead – Operational Excellence to drive process excellence, operational transformation, and continuous improvement across business operations. This role is ideal for someone who enjoys solving complex operational challenges, designing scalable processes, and leading transformation initiatives in fast-growing organizations.

You will work closely with cross-functional leaders to identify opportunities for improvement, standardize processes, implement governance mechanisms, and build a culture of operational excellence. The ideal candidate combines strategic thinking with hands‑on execution and has a proven track record of delivering measurable business impact.

Key Responsibilities

• Lead operational excellence and transformation initiatives across key business functions.
• Design, standardize, and optimize end-to-end operational processes to improve efficiency, quality, and scalability.
• Identify operational bottlenecks through data analysis, process mapping, and stakeholder engagement, and drive sustainable solutions.
• Build governance frameworks, operating rhythms, SOPs, and performance management systems that enable consistent execution.
• Drive process automation and digital transformation initiatives in collaboration with Product, Technology, and Operations teams.
• Establish KPIs, dashboards, and reporting mechanisms to monitor operational performance and identify improvement opportunities.
• Lead cross‑functional projects focused on cost optimization, productivity improvement, turnaround time reduction, and customer experience enhancement.
• Embed continuous improvement methodologies and foster a culture of operational excellence across teams.
• Manage change effectively by ensuring stakeholder alignment, communication, and adoption of new processes.
• Mentor and coach teams on process improvement methodologies and best practices.

What We're Looking For

• 8–12 years of experience in Operational Excellence, Business Transformation, Process Excellence, Consulting, or Continuous Improvement roles.
• Strong experience in designing and implementing scalable operational processes in high‑growth or large‑scale organizations.
• Demonstrated success in leading cross‑functional transformation programs with measurable business outcomes.
• Deep understanding of process improvement methodologies such as Lean, Six Sigma, Kaizen, Business Process Management (BPM), or similar frameworks.
• Strong analytical and problem‑solving skills with the ability to leverage data for decision‑making.
• Experience in process mapping, SOP design, governance frameworks, and operational KPI management.
• Proven ability to influence senior stakeholders and drive alignment across multiple functions.
• Excellent project management and execution capabilities with the ability to manage multiple initiatives simultaneously.
• Strong communication, stakeholder management, and change management skills.
• Experience in technology‑enabled operations or process automation initiatives is highly preferred.

Preferred Background

• Experience in high‑growth startups, internet businesses, marketplaces, or product‑driven operations‑intensive organizations.
• Exposure to workforce operations, supply operations, customer operations, or business process transformation is an advantage.
• Lean Six Sigma Green Belt/Black Belt or equivalent operational excellence certifications are desirable.