Operational Excellence Lead (Opex)

Metaphor Infotech Mumbai; Hyderabad, Chennai, Rajkot; On-site; INR 1,200,000 - 2,400,000; Full time

Job summary

Metaphor Infotech Mumbai is seeking a Consultant to drive Operations Excellence and Business Process Reengineering across client engagements. You will diagnose gaps, perform RCA, and redesign processes to boost efficiency using Lean, Six Sigma, and digital tools.

The role emphasizes data analysis, process mapping, and PMO support, with a focus on manufacturing and supply chain excellence. Prior consulting or manufacturing experience is valuable.

Qualifications

• Minimum 2 years of relevant professional experience preferred.
• Experience in sales is preferred, as specified in the role requirements.
• Experience in management consulting, operations excellence, manufacturing excellence, supply chain, industrial engineering, or digital transformation is desirable.
• Candidates with exposure to manufacturing environments, shop-floor operations, or business consulting will be preferred.

Responsibilities

• Conduct diagnostic assessments to identify process gaps, inefficiencies, and opportunities for operational improvement.
• Perform data-driven analyses to support problem-solving, RCA, and business decision-making.
• Support BPR, process redesign, and implementation initiatives.
• Develop process maps, value stream maps, and workflow documentation to identify bottlenecks and improvement opportunities.
• Support productivity improvement, operational excellence, manufacturing excellence, and supply chain optimisation initiatives.
• Assist in digital transformation, process automation, and GenAI enablement initiatives.
• Develop client-ready deliverables, including analytical reports, presentations, dashboards, and recommendations.
• Coordinate with client functional teams to drive project execution and implementation activities.
• Maintain action trackers, status reports, project documentation, and PMO deliverables.
• Apply Lean, Six Sigma, and continuous improvement methodologies to enhance process efficiency.
• Leverage advanced Excel, Power BI, and other analytical tools to generate insights and monitor performance.
• Support change management activities and develop an understanding of business requirements and operating models.

Skills

Advanced Excel

Power BI

Tableau

SQL

Process Mapping

Value Stream Mapping

Lean Management

Six Sigma

GenAI fundamentals

Change Management

PMO Support

Education

B.Tech/B.E. in core engineering

MBA/PGP in Operations or related

Tools

Tableau

SQL

Microsoft PowerPoint

Job description

Job Description: Consultant Operations Excellence / Business Process Reengineering (BPR)

1. Role Overview

The Consultant serves as the execution layer of client engagements, responsible for conducting analyses, developing solutions, supporting implementation, and ensuring disciplined execution of project workstreams. The role involves working closely with client functional teams to identify improvement opportunities, redesign processes, and drive operational efficiency through data-driven decision-making and digital enablement.

2. Key Roles and Responsibilities

• Conduct diagnostic assessments to identify process gaps, inefficiencies, and opportunities for operational improvement.
• Perform data-driven analyses to support problem-solving, root cause analysis (RCA), and business decision-making.
• Support Business Process Reengineering (BPR), process redesign, and implementation initiatives.
• Develop process maps, value stream maps, and workflow documentation to identify bottlenecks and improvement opportunities.
• Support productivity improvement, operational excellence, manufacturing excellence, and supply chain optimisation initiatives.
• Assist in digital transformation, process automation, and Generative AI (GenAI) enablement initiatives.
• Develop client-ready deliverables, including analytical reports, presentations, dashboards, and recommendations.
• Coordinate with client functional teams to drive project execution and implementation activities.
• Maintain action trackers, status reports, project documentation, and PMO deliverables.
• Apply Lean, Six Sigma, and continuous improvement methodologies to enhance process efficiency.
• Leverage advanced Excel, Power BI, and other analytical tools to generate insights and monitor performance.
• Support change management activities and develop an understanding of business requirements and operating models.

3. Experience Requirements

• Minimum 2 years of relevant professional experience preferred.
• Experience in sales is preferred, as specified in the role requirements.
• Experience in management consulting, operations excellence, manufacturing excellence, supply chain, industrial engineering, or digital transformation is desirable.
• Candidates with exposure to manufacturing environments, shop-floor operations, or business consulting will be preferred.

4. Educational Qualifications

• Mandatory: B.Tech/B.E. in a core engineering specialisation, such as Mechanical, Electronics, Production, Metallurgy, Instrumentation, or a related engineering discipline.
• Preferred: MBA/PGP in Operations, Supply Chain, Analytics, Manufacturing, or a related discipline.

5. Functional and Technical Skills

Core Functional Skills

• Business Process Reengineering (BPR)
• Operations Excellence and Manufacturing Excellence
• Digital Transformation and AI Enablement
• Process Mapping and Value Stream Mapping
• Productivity Improvement and Root Cause Analysis
• Lean Management and Six Sigma
• Process Automation and Digital Operating Models
• Change Management and Business Process Improvement
• PMO Support, Action Tracking, and Status Reporting

Technical Skills

• Advanced Microsoft Excel Mandatory
• Power BI – Mandatory
• Tableau
• Basic SQL
• Microsoft PowerPoint
• GenAI fundamentals and prompt engineering
• Digital productivity tools and process automation solutions

AI and digital transformation certifications will be considered an added advantage.

6. Key Competencies

• Structured problem-solving
• Strong analytical and critical-thinking abilities
• Effective written and verbal communication
• Stakeholder coordination and presentation skills
• Ownership and accountability
• Adaptability and willingness to learn
• Understanding of business processes and change management
• Ability to manage defined work packages and execute project deliverables within timelines

7. Industry Background

Candidates from the following backgrounds will be preferred:

• Management Consulting
• Manufacturing and Industrial Engineering
• Operations and Supply Chain
• Operational and Manufacturing Excellence
• Business Process Reengineering and Process Improvement
• Digital Transformation and AI Enablement